Dedicated and focused professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility to help utilize my skills.
Helped develop and implemented company's first employee manual outlining all proper business procedures and office policies at Chubb & Son Insurance.
Increased office organization by developing more efficient filing system and customer database protocols between different departments.
Helped develop and implemented communications strategy to improve employee engagement through strategic messaging.
Serves as direct contact for CEO of Wonda World & Petroniacity Nana Kwame Bediako.
Increased Sales within target markets for Wonda World in Ghana.
Assigned directly by a President of Chubb & Son Insurance division group to help find and organize lost files that saved the company about 1.5 million dollars in double pay.
Worked directly in finding web designers to complete websites for Wonda World and Petroniacity.
Helped complete a campaign video to increase awareness for Petroniacity that has been aired on CNN numerous times.
NETWORK INCBloomfield, CTRole: Assistant Manager12/2014 to Current
Quickly responded to crisis situations when severe mental health and behavioral issues arose.
Documented all patient information including service plans, treatment reports and progress notes.
Collaborated closely with treatment team to appropriately coordinate client care services.
Organized treatment projects that focused on problem solving skills and creative thinking.
Responsible for providing day-to-day scheduling and program coordination.
Completes quarterly Individual plan goals on each client for company program.
Assisted clients in scheduling home visits and phone calls and monitored effectiveness of these activities.
Administered medication to patients presenting serious risk of danger to themselves and others.
Responsible Serve as a liaison between management; case managers, program directors, staff and families of clients to ensure effective program goals are met.
Make purchases directly for clients, staff and job site.
Cultivate relationships and coordinate quarterly individual plan meetings with management, case mangers and program directors to provide insight and recommend changes needed to be made.
CHUBB & SON INSURANCE SPECIALTYSimsbury, CTAdministrative Assistant11/2011 to 10/2012
Responded to law firms, insured and other party's requested inquiries.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Received and screened a high volume of internal and external communications, including email and mail.
Also trusted to advise on sensitive matters pertaining to different levels of management.
Provided strong attention to details and stellar organizational skills to help meet company objectives.
Assigned directly by President and Vice President to help locate and retain assets by organizing timesheets with allocated money from the company to help save over 1.5 million in double pay.
Investigated misdirected invoices and forwarded to the correct department to be processed efficiently.
Verified and updated LSS database to ensure smooth operations for claims examiners, Deductible Tracking Unit and many other management levels.
Cultivated positive, professional relationships with firms, clients, claim examiners and litigation coordinators.
Managed a high volume of telephone calls from law firms and facilitated legal appeals and responses.
Wonda World & Petroniacity DevelopmentAccra, GhanaExecutive Manager10/2010 to Current
Traveled with the CEO Nana Kwame Bediako to take notes and dictation at meetings.
Provides insight and advice to Marketing, Finance and HR departments.
Direct liason between CEO, Executive- levels, different departments and contractors.
Organized and prepared residential properties prior to high net worth clients' arrival.
Coordinated overnight travel arrangements and accommodations for high priority individuals.
Conducted extensive online and phone research.
Organized work projects around client's house.
Conducted apartment tours for potential tenants and answered any questions.
Collected and kept careful records of rental payments.
Achieved the highest possible net operating income by implementing cost control and revenue improvement programs.
Handled customer complaints personally to verify they were properly handled.
REMBloomfield, CTMentor09/2006 to 12/2014
Charted and recorded information in client files.
Tracked client movement on and off the unit by documenting times and destinations of clients.
Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
Guided clients in understanding illnesses and treatment plans.
Responsible for making sure clients went to work, home and social service visits.
CPR Certified/First Aid Certified
Physical & Psychological Management Training (PMT)
Bachelor of Science:BusinessMay 2010CENTRAL CONNECTICUT STATE UNIVERSITY, New Britain, CTBusiness
Skills & Highlights
Team worker, Great Decision Maker, Planning & Prioritizing, First Aid Certified, Medication Certified, CPR Certified, Physical & Psychological Management Training, Business Development, Organizational Skills, Enthusiastic, Advanced problem-solving, Business Development, Management Training, Marketing concepts, MS Office Suite, Office Administration, Research, Scheduling, Multitasking, Problem-solving, Meticulous attention to detail, Results-oriented, Self-directed, Time management, Insurance Operations, Business Development, Legal Solutions Suite LSS/Lotus Therap Services, Professional and Mature, Resourceful.