roi supervisor resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

HIMS Supervisor offering over seven years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve goals. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

  • Promoted from a non-exempt employee to exempt employee after 4 months of being with the company
  • Supervised team of 11 staff members.
  • Collaborated with team of 7 in the development and implementation of Meditech Expance
Skills and Software Proficiencies
  • Assignment Delegation
  • Team Leadership
  • Problem Anticipation and Resolution
  • Goal Setting
  • Department Oversight
  • Training Management
  • Policy Development and Enforcement
  • Verbal and Written Communication
  • Decision Making
  • Focus and Follow-Through
  • Quality Assurance
  • Data Analysis
  • Process Development and Streamlining
  • Desktops, Laptops and Mobile Devices
  • Customer Relations
  • Multitasking and Prioritization
Professional Experience
ROI Supervisor, 05/2018 to Current
Jones Lange Lasalle Inc.Aurora, CO,

· Applies strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows, performance, and quality of the Release of Information Specialists and Vital Statistics Specialists at both facilities Regional and Northport Campuses

· Participates in the development and implementation of policies and procedures and monitors compliance with the company's policies and goals

· Handles and resolves customer's complaints and issues to meet their need with adjusting departmental policies

· Knowledge of JCAHO and CMS standards and how they apply to HIM.

· Interview, selects, hires, and retains employees

· Ensures orientation and training of new employees for release of information

· Manage schedule weekly ROI team huddles, attend weekly supervisors meetings, and report ROI data stats at the monthly HIM department meeting.

· Execute progressive discipline up to and including terminations.

· Ensure all requests for medical records are compliant with HIPAA, State, and other Federal Laws

· Ensures the accurate posting of revenue and accountability for reimbursement for records processed

· Serve as patient portal's liaison for the health system

· Create successful work schedules for team members, weekend rotation, and approves CTO for staff in Release of Information to maintain deadlines and fully staff shifts.

· Approves payroll and is responsible for accurate payment of employees.

· Prepares in-service and similar programs as needed in Release of Information to assure staff is knowledgeable of current policies and processes.

· Evaluates employee's performance and utilize coaching sessions to identify ways to improve weak areas

· Assures confidentiality of correct protected health information copies prepared for mailing prior to certification and notarization.

· Maintains current knowledge related to applicable statutes, regulations, guidelines and standards necessary to perform job duties.

· Reads subpoena and attorney requests, and other related documents in preparation for trial dates.

· Coordinates the birth and death certificates for the State Vital Statistics Center.

· Manages and schedule external auditors visits for record retrieval

· Served on the HIM Core Team during the EHR Meditech Expanse implementation process

Data Integrity Analyst, 05/2015 to 05/2018
7-Eleven, Inc.Hermiston, OR,

· Maintain, store, and retrieve patient information in accordance with federal, state, and accrediting agencies’ requirements.

· Analyze patient’s information to initiate the electronic or paper death certificate process.

· Identify and collect missing documentation for the daily discharge not final billed report for record completion and ensures AR day goals are met.

· Assist the ROI coordinator with completion of patient’s records requested by the CBO, an attorney, disability, and subpoenas

· Responsible for organizing and maintaining departmental supplies on a monthly basis

· Analyze and problem solved issues with legacy, current, and planned systems as they relate to the integration and management of patient data (e.g. review for accuracy in record merge unmerge processes).

· Works daily Merge, Duplicate Warning Override, demographic change, potential duplicates and/or additional reports which identify incorrect patient data.

· Extracts medical record reviews from the encounter entry report into Midas+ Focus Study

· Develop log in access for users such as providers, HIM Technicians, and etc. in HIM systems such as nThrive

· Serve as a liaison between vendors, contractors, and the HIM Director

· Communicate with the HIM Director daily regarding physician delinquencies (operative reports, history and physicals, discharge summaries)

· Identify and report all providers eligible for suspension of privileges due to delinquent operative reports

· Develop pivot tables and charts to display monthly patient data reports more effectively for medical staff meetings

Cashier, Sales Associate, 08/2015 to 05/2016
Old Navy, GapCity, STATE,
  • Prepared merchandise for sales floor by pricing or tagging.
  • Welcomed customers and helped determine their needs.
  • Engaged with customers to build rapport and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Cross-trained in all areas to meet the needs of the business
  • Maintained all cashwrap supplies in stock and organize
HIMS Intern, 01/2014 to 05/2016
Central AL Veterans Health Care SystemCity, STATE,

· Monitored scanning File Clerks productivity to ensure department goals were met

· Provided highly quality customer service by assisting walk ins, opening mail, and telephone inquires

· Initiated release of information correspondence in a timely and efficient manner

· Performed medical records reviews to ensure documentation is assurance to Joint Commission standards

· Analyzed and scanned loose medical documents to ensure they are uploaded to the correct patient’s chart

· Performed quality checks on all work daily to assure accuracy of the medical record

Bachelor of Science: Health Information Management, Expected in 05/2016 to Alabama State University - Montgomery, AL,
  • 3.5 GPA
  • Presidential Scholarship Recipient
Advanced Diploma: Valedictorian, Expected in 05/2012 to Sunshine High School - Newbern, AL,

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Resume Overview

School Attended

  • Alabama State University
  • Sunshine High School

Job Titles Held:

  • ROI Supervisor
  • Data Integrity Analyst
  • Cashier, Sales Associate
  • HIMS Intern


  • Bachelor of Science
  • Advanced Diploma

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