LiveCareer-Resume

roaming general manager resume example with 17+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

I am a highly motivated manager with 17 years of entrepreneurial and operational experience. During my career, I created and maintained professional and loyal relationships with co-workers, staff, and clients while managing employees. I am very comfortable working independently as a manager, leader, and collaborative team member. I consider myself an experienced business leader with strategic planning, problem-solving, and team-building abilities.

Currently, I am working as Marketing Manager for Retirement Concepts where I am responsible for three communities: Peace Portal Seniors Village, Rosemary Heights Seniors Village, and Guilford Seniors Village. I am also working as a Roaming General Manager. This is an “on-call” position that provides coverage for General Managers during any planned vacations or other absences.

I was the CEO/Owner of Modern Music School for over seven years, one of the largest music schools in Canada. At Modern Music School, we contracted over 600 students and employed over 20 teachers.

I was the Owner/CEO of Ameleon Films for twelve years, a commercial and documentary film production company with over 200 employees. Duties included supervising different film projects at different stages, supervising all staff, facilitating communication throughout the company, and developing procedures to make the workplace more efficient.

Skills
  • Vision: Clear and compelling vision of the future. Articulate a purpose and direction that motivates and guides team or organization.
  • Integrity: Honest, ethical, and consistent in actions and decisions. Have strong moral and ethical principles.
  • Communication: Convey ideas and expectations clearly, actively listen to others, and foster open and honest dialogue.
  • Empathy: Understand and relate to emotions, needs, and perspectives of others by actively listening, showing compassion, and considering the well-being of team members.
  • Decisiveness: Make tough decisions and take responsibility for outcomes. Analyze situations, gather information, and make timely and informed decisions.
  • Accountability: Hold myself and others accountable for actions and performance. Set high standards, provide feedback and guidance, and take responsibility for the results achieved by their team.
  • Adaptability: Flexible and adaptable. Embrace innovation, adjust strategies when necessary, and encourage team to embrace change and learn from new experiences.
  • Empowerment: Empowers others by delegating tasks, providing resources and support, and encouraging autonomy. Foster a sense of ownership and responsibility within their team.
  • Inspirational: Inspire and motivate team through words and actions. Set example of excellence, enthusiasm, and dedication.
  • Lifelong Learner: Committed to continuous personal and professional growth. Seek knowledge, embrace new ideas, and develop skills to stay ahead of challenges and lead by example.
Experience
05/2023 to Current
Roaming General Manager City Of Louisville, Ky Louisville, KY,

• Planning, co-ordinating, directing and monitoring the effectiveness of all operational activities of the Residence.
• Developing short- and long-term operational plans for the efficient operation of the Residence.
• Providing leadership and direction to ensure all aspects of Quality Improvement Program are carried out as scheduled. (Quality Management plan, corporate indicators, monthly QI schedules, currency of policy & procedure manuals).
• Supporting sales team members with internal and external initiatives that enhance the reputation of the Residence and maximize lead generating activities.
• Monitoring all departments to ensure that the residence is tour ready at all times.
• Establishing marketing objectives with the Marketing lead on a daily, weekly, and monthly targets
• Reviewing the competitive analysis and making recommendations on annual rate increases and service enhancements or changes based on the trends in the community.
• Fostering positive community partnerships with health and service providers, business leaders, civic officials, and other community agencies to promote the Residence as part of the community.
• Seeking opportunities to ensure a participative working relationship within the provincial health care network.
• Participating in the development of the annual operating budget.
• Overseeing all expenditures, utilizing the purchase journals to ensure departments operate within budgetary guidelines.
• Providing oversight to Occupational Health & Safety Committee to ensure it meets all legislative requirements.
• Monitoring all active claims and ensures ongoing efforts are made for early return to work.
• Monitoring compliance with the policy on Monitoring Resident Wellbeing.
• Responding promptly to concerns of residents and family members, mediating a satisfactory response to concerns and implements action plans to avoid reoccurrence of similar issues.
• Performing other duties as assigned.

03/2022 to Current
Marketing Manager Evolent Health, Inc. Albany, NY,
  • Responsible for occupancy targets by working with the General Manager to establish, nurture and close client relationships to accurately forecast client needs and behaviors.
  • Arranged and hosted prospect tours.
  • Identified community events, sponsorships and other local opportunities for the community to participate.
  • Utilized and maintained the community database on a daily basis.
  • Evaluated market trends, as well as competitor services and offerings from features, rates, incentives, special offerings, occupancies, etc.
  • Worked closely with the General Manager and the Director of Sales & Marketing to create the community marketing plan and annual budget.
  • Distributed marketing collateral such as brochures, posters, etc. in targeted locations.
  • Worked with other CRM's to share insights and best practices, including monthly teleconference calls and quarterly meetings.
  • Collaborated with the GM and other departmental managers at weekly meetings to ensure operational excellence.
04/2017 to 02/2022
CEO Department Of Defense Kings Bay, GA,
  • Supervised performance of teachers with goals of improving productivity, efficiency and cost savings.
  • Built high-energy, forward-thinking team to keep our school agile in changing conditions.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Interviewed, hired and trained new employees.
  • Integrated marketing strategies to maximize brand identity.
  • Built strong community referral network.
  • Reviewed and analyzed financial reports to determine appropriate action.
  • Led Modern Music School through important transformative period focused on online lessons and resulting in substantial streamlining, process optimization and business profit improvements.
  • Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
07/2005 to 05/2017
Executive Director Ameleon Films City, STATE,
  • Set and managed production schedules according to strict deadlines.
  • Supervised team of creative and diverse individuals across varied job titles and professional delivering consistent feedback and positive reinforcement to maximize performance.
  • Hired and oversaw employees and freelance production crews.
  • Recruited, hired and developed personnel, in addition to overseeing operational budgets, negotiations and post-production duties.
  • Established and maintained all product budgets.
  • Produced hundreds of commercials, documentaries, television shows and industry films.
  • Demonstrated in-depth understanding of financing, marketing and distribution.
  • Supervised and worked closely with writers, directors, managers and technical crews throughout production process.
Education and Training
Expected in 10/2024 to to
MBA: Healtcare Management & Leadership
Eaton Business School - UK,
GPA:
Expected in 06/2023 to to
Certificate: General Manager Training
Retirement Concepts - Vancouver,
GPA:
Expected in 04/2023 to to
Certificate: Long Term Care Facility Management
BCIT - Vancouver,
GPA:
Expected in 05/2023 to to
Certificate: Leadership For Healthcare Professionals
BCIT - Vancouver, BC
GPA:
Expected in 05/2023 to to
Certificate: Leadership Academy
Retirement Concepts - Vancouver,
GPA:
Expected in 05/2007 to to
Diploma: Film Production
Los Angeles Film School - Los Angeles,
GPA:
Expected in 06/2006 to to
MBA: Management And Leadership
International Management School Malente - Malente, Germany,
GPA:
Expected in 06/2002 to to
Bachelor of Science: Business Management
Syracuse University/Utica University - Syracuse/Utica,
GPA:
Expected in 06/1997 to to
Abitur:
Schule Schloss Salem - Salem, Germany,
GPA:
Languages
German:
Native/ Bilingual
Negotiated:
Spanish:
Professional
Negotiated:
Accomplishments
  • Consistently maintained high customer satisfaction ratings. Modern Music School has over 100 5-Star ratings on Google.
Additional Information

Joined special forces Eurocorps from 1997 to 1999 - a force for the European Union and NATO - located in Strasbourg, France.

Certifications
  • Course in reducing conflicts in dementia care, September 2022.
  • Certification in Business Coaching and Leadership Training by Sebastian Quirmbach, ICS Intelligent Change Solutions, February 2017.

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Resume Overview

School Attended

  • Eaton Business School
  • Retirement Concepts
  • BCIT
  • BCIT
  • Retirement Concepts
  • Los Angeles Film School
  • International Management School Malente
  • Syracuse University/Utica University
  • Schule Schloss Salem

Job Titles Held:

  • Roaming General Manager
  • Marketing Manager
  • CEO
  • Executive Director

Degrees

  • MBA
  • Certificate
  • Certificate
  • Certificate
  • Certificate
  • Diploma
  • MBA
  • Bachelor of Science
  • Abitur

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