Corrected problem behaviors through understanding of Pack Dynamics, Canine Psychology and Positive Reward Based Training.
Educated community in responsible pet ownership, wildlife care and potential diseases.
Define techniques and coach owners how to modify aggressive behavior, inappropriate urination and separation anxiety.
Advised animal owners regarding sanitary measures, feeding, general care, medical conditions and treatment options
Determined merchandise price schedules and discount rates.
Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
Cleaned, wrapped, and labeled outgoing orders.
In charge of opening and closing store.
Completed purchases with cash, credit and debit payment methods.
Answered incoming telephone calls with professional and knowledgeable responses.
Created attractive displays.
Developed and executed sales promotions.
Successfully managed the activities of team members in multiple locations including but not limited to Area, District and Regional Managers in Texas.
Recruited, managed and mentored an average of 84 new customer service representatives per year.
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