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Roadside Assistance Representative Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

 

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

My Objective is to secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people.
Skills
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Strong Interpersonal Skills
  • Problem Analysis & Solving
  • Detail Orientated
  • Critical thinking
  • Types 55 WPM
  • Organizational Skills & Customer Service Orientation
  • Adaptability
  • Ability to work under pressure 
Work History
03/2013 to 06/2013 Roadside Assistance Representative The Kemtah Group | Wheeling, IL,
  • Received inbound calls and dispatched roadside assistance for AT&T and Allstate Insurance customers who have elected to have roadside assistance.
  • Investigated and resolved customer inquiries regarding roadside assistance and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
07/2012 to 2013 Customer Service Representative Forsyth County, Georgia | Cumming, GA,

     

  • Answered questions regarding Quick Quid pay day loans and perform administrative tasks such as extensions, due date adjustments, set up payment plans, etc.
  • Performed sales duties and assist customers with applying for new loans online.
  • Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
09/2011 to 07/2012 Development Expert Sap | Bellevue, CA,
  • Develop claims for Social Security Disability and Social Security Income by gathering all medical records, school records, etc.
  • Scanned documentation and entered into the database.
  • Reviewed files, records and other documents to obtain information and respond to requests.
03/2010 to 09/2011 Eligibility Processor HP Enterprise Services | City, STATE,
  • Review and process enrollment applications, documentation and file maintenance as they relate to Wisconsin's Foodshare, BadgerCare Plus, and Family Planning Only Service for Wisconsin's Enrollment Services Center.
  • Gathered and verified all required applicant information for tracking purposes.
  • Remained professional and patient when addressing negative customer feedback.
Education
Expected in May 2005 High School Diploma | General Studies North Chicago Community High School, North Chicago, IL GPA:
  • Graduated with 3.6 GPA
  • Marketing and Advertising coursework

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Resume Overview

School Attended
  • North Chicago Community High School
Job Titles Held:
  • Roadside Assistance Representative
  • Customer Service Representative
  • Development Expert
  • Eligibility Processor
Degrees
  • High School Diploma

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