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Roadside Assistance Representative Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Highlights
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Energetic work attitude
  • Telecommunication skills
  • Adaptive team player
  • High customer service standards
  • Strong problem solving ability
  • Proficient with Microsoft Office Suite
Experience
08/2015 to Current
Roadside Assistance Representative The Kemtah Group Grand Prairie, TX,
Collected customer feedback and made process changes to exceed customer satisfaction goals. .
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Developed effective relationships with all call center departments through clear communication.
Trained staff on how to improve customer interactions.
Properly directed inbound calls in phone queues to improve call flow.
2015 to 07/2015
Receptionist Firstsource Solutions Dallas, TX,
  • Welcoming visitors in person or over the phone
  • Made copies
  • Sent faxes
  • Handled all outgoing correspondence.
  • Provide information to callers
  • Schedule appointments
  • Maintained the receptionist area in a neat organized fashion.
  • Organized conference and meetings
  • Maintain appointment diary manually and electronically
  • Monitor visitor access  
09/2012 to 02/2014
Cashier Lowe's Companies, Inc. Batesville, SC,
Assessed customer needs and responded to questions.
Cleaned and straightened work area.
Worked with customer service to resolve issues.
Operated cash register with proficiency.
Provided professional and courteous service at all times.
Worked overtime shifts during busy periods.
Education
Expected in 2015
:
Nottingham High School*Mercer County Community College - Hamilton, Nj
GPA:

Currently attending Mercer Community College for Business Administration.

Skills
Cash handling
Professional and friendly
Multi-tasking
Careful and active listener
Strong public speaker
Patient

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Resume Strength

  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Nottingham High School*Mercer County Community College
Job Titles Held:
  • Roadside Assistance Representative
  • Receptionist
  • Cashier
Degrees

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