rn case manager resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

I am a driven, hardworking, and goal-oriented Registered Nurse with experience in a critical care setting along with being a case manager. I work very well with all levels of healthcare providers, physicians and administrators to address patient needs. I have the ability to remain calm under pressure and skillfully handle difficult patients and high-stress situations. I am consistently developing strong relationships with patients, families, and coworkers, through empathetic communication, respectful attitude and excellent customer service.

  • Case Management
  • Patient Care
  • Patient Assistance
  • Discharge Planning
  • Relationship building
  • Excellent people skills
  • Multi-tasking strength
  • Problem-solving skills
Work History
RN Case Manager, 10/2019 - Current
Homecall Of Stillwater Inc Stillwater, OK,
  • Managed support services and fostered communication among social workers, Physical/ Occupational therapists, hospital staff and patients.
  • Partnered with physicians, social workers, activity therapists, and nutritionists to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
  • Educated patients and loved ones about different treatment options and outside care approaches, reducing burden on hospital resources.
  • Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans as needed.
  • Completed initial assessments of patients and family to determine and address individual home care needs. ·
  • Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
  • Responded promptly and professionally to patient questions and concerns.
  • Performed admission reviews based for medical necessity based upon Medicare Guidelines.
  • Obtained authorizations from multiple insurance carriers for various levels of care.
Rn CCU, 01/2018 - 10/2019
University Of Pennsylvania Health System Exton, PA,
  • Implemented interventions, including medication and IV administration, catheter insertion and airway management.
  • Delivered care to patients with various diagnoses and managed care from treatment initiation through to completion.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
  • Cared for patients in 12-bed unit, supporting fellow nurses in delivering outstanding treatment to patients.
  • Collaborated with interdisciplinary healthcare personnel to meet patients' personal, physical, psychological and cognitive needs.
  • Collected blood, tissue and other laboratory specimens and prepared for lab testing.
  • Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions.
Patient Care Technician, 03/2012 - 12/2017
Mount Sinai Medical Center Of Miami Beach Hialeah, FL,
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Supported patient admissions, discharges and transfers to promote team efficiency.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Organized and maintained general supply storage areas.
  • Organized medical charts for patients by assembling new admission pages and adding appropriate pages to charts.
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
Sales Associate Manager, 06/2007 - 12/2012
Accenture Saint Louis, MO,
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other locations.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached team on effective upselling and cross-selling methods.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
High School Diploma: , Expected in 06/2007
Ashford High School - Ashford, AL,
Status -
Associate of Science: Nursing, Expected in 12/2018
George C Wallace Community College - Dothan - Dothan, AL
Status -

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Resume Overview

School Attended

  • Ashford High School
  • George C Wallace Community College - Dothan

Job Titles Held:

  • RN Case Manager
  • Rn CCU
  • Patient Care Technician
  • Sales Associate Manager


  • High School Diploma
  • Associate of Science

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