revenue tax revenue analyst ii resume example with 12+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Respected and dedicated professional with experience providing internal employee development, team effectiveness and leadership development consulting to all levels of an organization.

Experienced business intelligence professional well-versed in mining data, developing databases and generating reports. Detail-oriented and systematic with excellent follow-through and a superior work ethic. Excellent communication, project management and problem-solving abilities.

  • Customer Accounts Management
  • Financial Transactions
  • Monthly Financial Statements
  • Verbal and Written Communication
  • Litigation Support
  • Critical Thinking
  • Government Regulations
  • Project Maintenance
  • Financial Forecasting
  • Operational Efficiency
  • Financial Data Reviews
Work History
02/2013 to 02/2016 Revenue Tax Revenue Analyst II Change Healthcare Inc. | Roanoke, VA,
  • Performs the specific tasks necessary to administer the State's taxes by determining and applying the appropriate procedures in accord with the State's policies and statutes
  • Monitored legislative and regulatory arenas for relevant tax issues and updated management to facilitate informed decisions.
  • Calculated estimated tax liabilities and issued payment instructions to facilitate timely corporate tax payments.
  • Attended continuing education and developmental courses to increase professional expertise and obtain knowledge of updated tax laws and compliance criteria.
  • Collaborated with legal, finance and compliance departments to structure solutions to complex and multi-faceted challenges.
  • Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
  • Responded to taxpayer questions and helped individuals complete and file tax documentation.
  • Met with taxpayers and Power of Attorneys to address and resolve concerns.
  • Recommended financial solutions in relation to tax implications.
  • Researched tax issues and stayed current on all federal and state tax laws.
  • Communicated complex tax issues and terminology with others by explaining in easily-understood terms.
02/2016 to Current Tax Revenue Officer II Trident Seafoods | Various, AK,
  • Provided guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.
  • Considered alternative means of resolving tax debt issues if taxpayer could not pay
  • Furnished taxpayer assistance and information to general public.
  • Conducted research, interviews and investigations for information pertaining to alleged criminal violations.
  • Collected delinquent state taxes and secured all delinquent returns.
  • Responded to taxpayer questions and helped individuals complete and file tax documentation.
  • Professionally negotiated and dealt with taxpayers in confrontational situations.
  • Kept case data and contact information up to date to expedite proceedings.
  • Recommended financial solutions in relation to tax implications.
  • Produced briefs, located records and organized documentation to support court cases.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
03/2011 to 01/2013 Quality Assurance Representative LogistiCare Solutions LLC. | City, STATE,
  • Reviewed and scored calls made utilizing company-defined quality monitoring standards
  • Assisted with developing and implementing quality assurance improvements based on call evaluation results.
  • Performed call audits to monitor regulatory compliance.
  • Developed and maintained quality assurance procedure documentation.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Kept inspection journals and daily summary logs as required.
  • Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
10/2009 to 03/2011 Customer Service Specialist LogistiCare Solutions LLC. | City, STATE,
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
Expected in 2009 to to B.S | Business Administration Jackson State University, Jackson, MS GPA:

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Resume Overview

School Attended

  • Jackson State University

Job Titles Held:

  • Revenue Tax Revenue Analyst II
  • Tax Revenue Officer II
  • Quality Assurance Representative
  • Customer Service Specialist


  • B.S

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