revenue cycle manager resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Clinical personnel support
  • Revenue metrics analysis
  • Account monitoring
  • Procedure optimization
  • Billing cycle performance
  • Professional telephone demeanor
  • Interpersonal communication skills
  • Account reconciliation abilities
  • Information tracking
  • Case management skills
  • Delinquent account management
Revenue Cycle Manager, 02/2020 - Current
Accenture San Jose, CA,
  • Oversaw complete lifecycle of revenue operations.
  • Analyzed and reported on billing cycle data to inform management.
  • Provided revenue cycle process support to all clinical personnel, including resolving procedure challenges.
  • Evaluated revenue cycle processes and established actionable methods to increase productivity and efficiency.
  • Recommended offer acceptances and installment payment plans.
  • Set up and monitored payment plans and processed payments.
  • Maintained records for each case, including phone numbers, contacts and any actions taken.
  • Examined accounting systems and records to determine appropriateness of methods and controls.
  • Maintained up-to-date contact information for each client.
Store Manager/Assistant Store Manager, 10/2014 - 02/2020
Bering Straits Native Corporation Boyers, PA,
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Leveraged Company software to coordinate and enhance inventory delivery.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Coached and developed store associates through formal and informal interactions.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
County Health Records Clerk, 02/2002 - 06/2007
Arkansas Dept Of Health City, STATE,
  • Consistently served as liaison between collecting agencies and medical facilities, developing professional relationships through quick problem resolution and response to questions.
  • Pulled patient charts for upcoming appointments.
  • Followed-up with insurance companies and individuals to resolve discrepancies.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Scanned incoming documentation.
  • Updated daily logs to track information movements.
  • Kept department clean, organized and professional.
  • Assigned patients to correct diagnosis-related groups.
  • Maintained 100% compliance with all government regulations.
  • Obtained information by contacting appropriate personnel or patients.
  • Conceptualized and implemented new and more efficient filing system.
  • Consolidated diverse medical records.
  • Purged outdated files.
  • Observed confidentiality and safeguarded all patient-related information.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Pulled patient records and transferred information to appropriate parties.
  • Set up patient charts and documented information in various company software.
  • Logged all requests for medical records into spreadsheets.
Front Desk Clerk, 07/2000 - 05/2002
Baymont Inn City, STATE,
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Investigated and independently resolved all customer complaints to boost satisfaction.
  • Processed payments, issued bills and kept drawers accurate to meet financial targets.
  • Reviewed account information and individual customer charges to produce correct bills.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • Upsold packages and additional services to customers to drive business revenue.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Promoted long-term loyalty by delivering professional, knowledgeable support to meet every need.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Computed guest billings and posted charges to room accounts.
  • Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Worked with housekeeping And maintenance s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Responded to inquiries and room requests made online, by phone or email.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Secured guest valuables in main safe or individual boxes.
  • Facilitated front desk operations for busy high-volume hotel.
  • Monitored reservations to track incoming parties and special events.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Education and Training
Associate of Applied Science: Business Administration And Management, Expected in 04/2020
Southern New Hampshire University - Hooksett, NH
Status -
Certified Pharmacy Technician : , Expected in 01/2017
PTCB - Texarkana , AR
Status -

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Resume Overview

School Attended

  • Southern New Hampshire University
  • PTCB

Job Titles Held:

  • Revenue Cycle Manager
  • Store Manager/Assistant Store Manager
  • County Health Records Clerk
  • Front Desk Clerk


  • Associate of Applied Science
  • Certified Pharmacy Technician

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