Revenue Cycle Manager Resume Example Neuse Valley Internal Medicine

REVENUE CYCLE MANAGER

Summary

Efficient Revenue Cycle Manager adept at implementing procedural improvements and executing revenue metrics analysis to dive corporate financial objectives. Eager to apply 22 years of account management to increase revenue and add value to the [Company] team.

Skills

Account monitoring
Billing cycle performance
Revenue metrics analysis

Process improvement
MS Office
Business operations

Experience

Revenue Cycle Manager | 08/2015 to Current
Neuse Valley Internal Medicine - Raleigh, NC

Improve profit margins by streamlining operations and workflow.
Automate office operations, managing client correspondence, record tracking and data communications in database and case management software.
Liaison with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Monitor financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
Recruit, train and develop dynamic administrative team, supporting all corporate growth and productivity objectives.
Manage complete lifecycle of revenue operations.
Participate in 2016 revenue cycle processes, coordinating work of 4 team members focused on maximizing profitability and increasing revenue.
Evaluate revenue cycle processes and establish actionable methods to increase productivity and efficiency.
Create in-depth spreadsheets, which detailed trends and forecasts for revenue, profitability and expenses.
Develop technical concepts, system designs and project presentation kits for major applications.
Offer go-live support during critical activation period for smooth implementation.
Train healthcare staff to use and operate Allscripts, FollowMyHealth and Relatient.
Plan and oversee set-up process from installation to configuration.
Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
Oversaw complete lifecycle of revenue operations.

Senior PM Consultant | 08/2019 to Current
eHealth Consulting - Raleigh, NC

Promote to specialize as subject matter expert for Allscripts Practice Management.
Educate customers on product and Service offerings.
Leverage emerging application updates with integration into existing processes; evaluate to enhance efficiencies and productivity.
Utilize active listening and effective interpersonal skills to build customer relationships that last years.
Maintain current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
Review and abstract relevant clinical data from electronic medical records to select appropriate code for procedures.
Maintain updated knowledge of coding requirements, which included continuing education and certification renewal.

Revenue Cycle Manager | 02/2015 to 08/2015
Carolina Ear and Hearing PLLC - Raleigh, NC

Managed all revenue cycle and billing office functions to maximize cash flow.
Increased net revenue by 5% in 90-day period.
Responsible for ICD-10 testing and implementation with Allscripts Practice Management and Payerpath.
Oversaw, cross-trained and mentored

Revenue Cycle Manager | 02/2006 to 01/2015
Intermedix - Raleigh, NC

Provided executive leadership for revenue cycle projects for medical practices. Focused on improving revenue cycle processes, increasing cash collections, reducing bad debt write-offs, and decreasing accounts receivable days.
Primary point of contact for, and liaison between chiefs, physicians, and directors to facilitate proper lines of communication and expedient problem solutions.
Participated in onboard process for new Providers to provide training and support.
Directed design, setup and implementation of electronic practice management systems.
HR responsibilities included staff recruitment, training, supervision, and development for staff of 30 or more employees across United States and overseas.
Revenue Cycle Management: Managed and coordinated efforts across all departments to decrease billing errors and increased revenue, working closely with billing & collections to determine opportunities for improvement.
Supervised Call Center responsible for call answering, messaging and resolving billing inquires.
Acted as liaison between call center and clinical staff. Provided up to date tools and information for agents to reduce errors and improve satisfaction.
Proposed solutions to improve system efficiencies and reduce total expenses.
Ensured compliance with medical/legal requirements.
Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
Interpreted medical reports to apply appropriate ICD-9, CPT-4 and HCPCS codes.

Education and Training

Wake Technical Community College - Raleigh, NC

Some College (No Degree)

Information Technology

Accomplishments

Collaborated with a small team to configure, design and implement Allscripts Practice Managements system for 18 multi-specialty Practices.
Managed complex BI deployment programs, facilitating acquisition of business requirements. Prepared design specifications, developed reporting and analytics, tested and managed user adoption.

Certifications

CPC Certification
SIX SIGMA Yellow Belt Certification

References

Available upon request

Resume Overview

Companies Worked For:

Neuse Valley Internal Medicine
eHealth Consulting
Carolina Ear and Hearing PLLC
Intermedix

School Attended

Wake Technical Community College

Job Titles Held:

Revenue Cycle Manager
Senior PM Consultant

Degrees

Some College (No Degree)

Revenue Cycle Manager Resume Example

Resume Score: 80%

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