Adaptable Healthcare Operations Leader accustomed to the integration of new healthcare delivery systems and restructuring of work in an increasingly complex regulatory environment. Skilled at communicating, organizing and solving problems with expertise in all areas of healthcare management, including budgeting, program planning, project management and staff training and development.
Employee Relations & Performance Management
Revenue Cycle Operations Management
Account & Project Management
Client Relations, Sales & Marketing Management
Strategic, Implementation & Contingency Planning
SWOT Analysis, Gantt Chart and Process Mapping
Recruiting, Hiring, Training and Development
Financial Forecasting & Budget Planning
Audit Analysis and Risk Assessment
Quality Case Management
Six Sigma Lean and Kaizen Philosophies
InfusionSoft, MS Visio, PowerPoint, Project, Microsoft Office Suite
AS400, EPIC, Mainframe, IEX, CISCO, Avaya
Medical Billing & Terminology
HCPCS and ICD-9/ICD-10 Coding
Revenue Cycle Manager, 12/2015 to 09/2016 Conifer Health Solutions – Frisco, Texas
Managing revenue cycle patient account staff
in processing accounts and working with designated Medicare, Medicaid, and commercial payers to
identification of issues and solutions by operations related to delays in
Manage aging of accounts
receivable by trending and analyzing A/R with thorough communication with
processes to determine cash flow improvement opportunities.
Manage workflows to meet
employee productivity and collection efforts across all client facilities.
Work with A/R
supervisors to identify department training needs for system education,
industry updates and
changes in collection
processes and protocols.
Work with A/R
Supervisors and staff to ensure employee productivity and quality meets
working knowledge of Patient Financial Services operations with specific focus
Inpatient and Outpatient
Managed Care and Commercial payers.
Maintain a thorough
understanding of health insurance and government programs, where necessary.
Ensure compliance with
state and federal laws and regulations.
Director of Sales, 06/2015 to 10/2015 Calamity Gym – Dallas, Texas
Developing and executing overall strategic sales initiatives as well as advising executive team as a key partner for critical decision support.
Implementation of business development strategy and sales management across global markets.
Establish and execute the Annual Sales & Strategic Plan.
Develop key partnerships with other brand leaders including non---profits, food and nutrition companies, and technology companies.
Recruit and hire sales team, and lead the development and implementation of specific revenue benchmarks for team members, and all sales channels.
Help Account Managers create employee competitions, contests and other engagement tactics.
Ensure strategy aligns with and is achieving corporate goals in accordance with best in class sales practices.
Increase sales capacity and market coverage in key verticals.
Ensure sales team execution within InfusionSoft environment.
Increase channel visibility within B2B, multifamily and non--profit channels.