Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Revenue Cycle Consultant highly-motivated, organized, and competent with over 10+ years of experience in managing medical claims, handling disputes, and dealing with medicaid and commercial insurance companies. Experienced in supervising and training staff to ensure appropriate billing and payment collection procedures are followed in order to maximize reimbursement, minimize bad debt and ensure positive financial experiences.

  • Leadership and Strategy
  • Complex claim resolution
  • Project Management
  • Customer Billing
  • Medicaid/Commercial Insurance
  • Collections expertise
  • Process and procedure development
  • Hospice and palliative care
  • Claims denial process
  • Account Reconciliation
Work History
Revenue Cycle Consultant, 04/2019 to Current
Community Health NetworkFortville, IN,
  • Review and process outstanding Client accounts receivable to facilitate subsequent payment and claims adjudication on timely basis working on average 40 to 50 accounts daily
  • Performed electronic and paper claim preparation and submission for various governmental and private insurance carrier
  • Interact with other department managers to improve processes/procedures from both operational and billing perspective with primary objectives of accurate billing, reimbursement maximization, and increasing cash flow
  • Remains current in Billing Compliance and state and federal collection regulations
  • Identify and provide solutions to breakdowns in revenue cycle which results in overall financial and quality improvement
  • Ensures that departmental policy and procedures are followed
  • Maintain relationships with major payers to establish mutually acceptable procedures to resolve reimbursement issues
  • Create, compile, analyze and present A/R performance metrics to Director of Patient Accounts
  • Identify opportunities for process improvements and or automation and implement new procedures
  • Responsible for special projects and all other duties as assigned
  • Strengthened team relationships and effectiveness with hands-on and motivational approach
  • Monitored department KPIs and employee performance and adjusted plans to meet daily and monthly goals
Revenue Cycle Account Manager, 09/2011 to 11/2018
Vitera Healthcare SolutionsOklahoma City, OK,
  • Trained team of medical coders and collectors
  • Responsible for over 1.2 million in outstanding AR past 120 days resulting in collecting over 75% before adjusting to bad debt
  • Created incentive program for Revenue Cycle team
  • Managed revenue cycle to ensure proficient care of all patient account receivables
  • Worked with project managers to implement more efficient billing and collections procedures
  • Attended meetings with commercial Provider Reps to ensure proper billing, authorizations, and collections were handled timely and properly
  • Assisting and supervising daily functions of the billing department, and streamlining payment collection process
  • Responsible for all reports needed for month end process and identified any issues that prevented claims to be paid in a timely manner and corrected the problem
  • Handling billing financial standards by providing annual billing budget information, monitoring expenditure, identifying variances, and implementing corrective actions
  • Scheduling financial counseling for patients with large medical bills, and organizing monthly meetings with insurance company
  • Ensuring new contractors are fully trained prior to accepting their duties for working directly with patients, physicians, and insurance companies
  • Reviewing disputed medical bills, and resolving them by suggesting solutions
  • Reported monthly cash flow to Physician group
Physician Office Representative, 01/2009 to 09/2011
Neurovascular Association Of TexasCity, STATE,
  • Responsible for patient registration, scheduled, confirmed patient appointments
  • Verified insurance benefits, obtained referral when needed, entered patient demographics in database
  • Assisted office with transition from using EPIC software to using Centricity
  • Received and entered payments for Physician/Clinic Services according to insurance
  • Posted daily payments, billed charges for over 75 patients weekly in database utilizing appropriate codes
  • Assisted accounts section to perform verification calls with insurance companies
  • Reviewed patients' charts for determining detected diagnosis, and kept precise records of treatments provided to create appropriate discharge bills
  • Collaborated with accounts team to solve discrepancies in hospital bills for medical services offered
  • Interacted with various physicians, nursing staff, and other medical professionals to collect detailed information about clinical facilities provided to patients during treatment
  • Understood aspects of insurance coverage, completed paperwork, and kept accurate track of patient data over multiple visits for treatment
: Psychology, Expected in
Southwestern Assemblies of God University - Waxahachie, TX,
GED: , Expected in 2017
Navarro College - Corsicana, TX

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School Attended

  • Southwestern Assemblies of God University
  • Navarro College

Job Titles Held:

  • Revenue Cycle Consultant
  • Revenue Cycle Account Manager
  • Physician Office Representative


  • Some College (No Degree)
  • GED

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