Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Dedicated, self-driven Manager with 20 years experience who is successful at work flow planning and staff retention strategies. Boosts productivity and quality through innovative management. Successful at building strong professional relationships. Manages large and complex projects while maintaining high team morale and energy. Skilled mentor and mediator who excels at bringing out the best in team members.
Highlights
Budgeting and forecasting
Quality assurance and control
Cost reduction and containment
Systems implementation
Productivity improvement
Project development and life cycle
Process improvement
Organized
Unsurpassed work ethic
Results-oriented
Superb time management skills
Detail-oriented
Accomplishments
Increased automated system fixes by 10%, reducing organizational costs by 3%
Streamlined and improved aging of workable inventory from an average turn around time of 15 days to 6 days
Improved customer satisfaction ratings by 5% by implementing new methods and procedures to complete work
Reduced annual operating costs by $1.6M by implementing Six Sigma principles
Saved Worldcom $6.3M in fees and fines by testifying in class action lawsuit related to delays in provisioning of orders of major accounts
Experience
01/2010 to 01/2015
Revenue Assurance and Billing ManagerUfc Gym – Torrance, CA,
Instrumental in Reduction In Force planning and implementation due to organizational changes
Met 5% under - budget goal year over year
100% accuracy in auditing invoices and authorizing payments
Led strategic project planning on confidential new work from Marketing
Led Outsourcing meetings to review vendor relationship and concerns
Attendee of monthly and quarterly Executive Operational reviews
Compiled and reviewed Key Organizational Metric Reporting for VP
05/2005 to 01/2010
Center Support ManagerAssurant – Las Vegas, NV,
Integrated 7 different processing centers across nation into one reporting platform with consistent measurements
Collaborated with cross-functional teams to draft project schedules and plans
Drafted action plans and led meetings with department executives to review project status and proposed changes
Implemented target completes per hour and reviewed quarterly to drive efficiency and manual process improvements
Revamped Quality program
Adjusted point scoring to be based on criticality of work and amount of revenue impact
Created a new Quality measurement/reporting system to identify and track issues affecting processes and performance
Increased automated system fixes by 7% year over year
Monitored costs, timescales and resources used to achieve 95% productivity and 98% Quality performance year over year
Developed new analytics tool to allow senior management to understand the impact of each project
05/2003 to 05/2005
Operations ManagerWorldCom – City, STATE,
Implemented Workforce optimization in organization
Boosted completes per hour by 10% year over year
Implemented process improvements via automation and manual enhancements.
Monitored costs, timescales and resources used to achieve 96% performance rating while being 5% under budget
Collaborated with cross-functional teams to draft project schedules and plans related to seating and equipment
Monitored team progress and enforced deadlines
Served as the single point of contact for project scheduling and changes.
Audited an average of 10 work plans per year and offered recommendations for improvements
05/1999 to 05/2003
Inventory and Reporting ManagerMCI – City, STATE,
Took over responsibility of Inventory management and prioritization
Set and communicated goals and priorities while providing ongoing direction.
Supported Internal Audits by providing detailed data and explanations
Created a ticket resolution system to identify and track issues affecting performance
Built strong and diverse teams across country
Actively managed staff and supported their performance
Provided ongoing reporting feedback, coaching, training, and development
02/1995 to 05/1999
Reporting AnalystMCI – City, STATE,
Created an inventory tracking system in database to identify inventory not worked
Trended inventory volumes, aging, and Service Level Agreement metrics
Established productivity management database to monitor completes per hour, and quality performance measurements
Completed all required reporting documents at a 99.5% rate
Education
Expected in
High School Diploma: Computer Science University of Dayton - Dayton, OH GPA:
University of Dayton 1983-84
Expected in
High School Diploma: Pre-Medicine Wilmington College - Wilmington, OH GPA:
Wilmington College 1984-86
Left after junior season to pursue a career in Professional Baseball.
Expected in
High School Diploma: Finance Verizon Leadership University - Alpharetta, GA GPA:
Operations and Quality Management coursework
Managerial Statistics and Management Communication coursework
Principles of Financial Accounting seminar
Strategic Leadership training
Coursework in Business, Management and Communications
Certifications
Real Estate Sales Georgia Real Estate Commission
Certification in CPR and Emergency Response
Presentations
2010 Wilmington College Sports Hall of Fame Inductee Speech
2005 Revenue Assurance Executive Kick-Off Meeting in Irving, TX
Several public speaking engagements while Professional baseball player from 1986 through 1994
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