Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Dedicated, self-driven Manager with 20 years experience who is successful at work flow planning and staff retention strategies. Boosts productivity and quality through innovative management. Successful at building strong professional relationships. Manages large and complex projects while maintaining high team morale and energy. Skilled mentor and mediator who excels at bringing out the best in team members.

  • Budgeting and forecasting
  • Quality assurance and control
  • Cost reduction and containment
  • Systems implementation
  • Productivity improvement
  • Project development and life cycle
  • Process improvement
  • Organized
  • Unsurpassed work ethic
  • Results-oriented
  • Superb time management skills
  • Detail-oriented
  • Increased automated system fixes by 10%, reducing organizational costs by 3%
  • Streamlined and improved aging of workable inventory from an average turn around time of 15 days to 6 days
  • Improved customer satisfaction ratings by 5% by implementing new methods and procedures to complete work
  • Reduced annual operating costs by $1.6M by implementing Six Sigma principles
  • Saved Worldcom $6.3M in fees and fines by testifying in class action lawsuit related to delays in provisioning of orders of major accounts
01/2010 to 01/2015
Revenue Assurance and Billing Manager Ufc Gym Torrance, CA,
  • Instrumental in Reduction In Force planning and implementation due to organizational changes
  • Met 5% under - budget goal year over year
  • 100% accuracy in auditing invoices and authorizing payments
  • Led strategic project planning on confidential new work from Marketing
  • Led Outsourcing meetings to review vendor relationship and concerns
  • Attendee of monthly and quarterly Executive Operational reviews
  • Compiled and reviewed Key Organizational Metric Reporting for VP
05/2005 to 01/2010
Center Support Manager Assurant Las Vegas, NV,
  • Integrated 7 different processing centers across nation into one reporting platform with consistent measurements
  • Collaborated with cross-functional teams to draft project schedules and plans
  • Drafted action plans and led meetings with department executives to review project status and proposed changes
  • Implemented target completes per hour and reviewed quarterly to drive efficiency and manual process improvements
  • Revamped Quality program
  • Adjusted point scoring to be based on criticality of work and amount of revenue impact
  • Created a new Quality measurement/reporting system to identify and track issues affecting processes and performance
  • Increased automated system fixes by 7% year over year
  • Monitored costs, timescales and resources used to achieve 95% productivity and 98% Quality performance year over year
  • Developed new analytics tool to allow senior management to understand the impact of each project
05/2003 to 05/2005
Operations Manager WorldCom City, STATE,
  • Implemented Workforce optimization in organization
  • Boosted completes per hour by 10% year over year
  • Implemented process improvements via automation and manual enhancements.
  • Monitored costs, timescales and resources used to achieve 96% performance rating while being 5% under budget
  • Collaborated with cross-functional teams to draft project schedules and plans related to seating and equipment
  • Monitored team progress and enforced deadlines
  • Served as the single point of contact for project scheduling and changes.
  • Audited an average of 10 work plans per year and offered recommendations for improvements
05/1999 to 05/2003
Inventory and Reporting Manager MCI City, STATE,
  • Took over responsibility of Inventory management and prioritization
  • Set and communicated goals and priorities while providing ongoing direction.
  • Supported Internal Audits by providing detailed data and explanations
  • Created a ticket resolution system to identify and track issues affecting performance
  • Built strong and diverse teams across country
  • Actively managed staff and supported their performance
  • Provided ongoing reporting feedback, coaching, training, and development
02/1995 to 05/1999
Reporting Analyst MCI City, STATE,
  • Created an inventory tracking system in database to identify inventory not worked
  • Trended inventory volumes, aging, and Service Level Agreement metrics
  • Established productivity management database to monitor completes per hour, and quality performance measurements
  • Completed all required reporting documents at a 99.5% rate
Expected in
High School Diploma: Computer Science
University of Dayton - Dayton, OH

University of Dayton 1983-84

Expected in
High School Diploma: Pre-Medicine
Wilmington College - Wilmington, OH

Wilmington College 1984-86

Left after junior season to pursue a career in Professional Baseball.

Expected in
High School Diploma: Finance
Verizon Leadership University - Alpharetta, GA
  • Operations and Quality Management coursework
  • Managerial Statistics and Management Communication coursework
  • Principles of Financial Accounting seminar
  • Strategic Leadership training
  • Coursework in Business, Management and Communications
  • Real Estate Sales Georgia Real Estate Commission
  • Certification in CPR and Emergency Response
  • 2010 Wilmington College Sports Hall of Fame Inductee Speech
  • 2005 Revenue Assurance Executive Kick-Off Meeting in Irving, TX
  • Several public speaking engagements while Professional baseball player from 1986 through 1994
  • Extremely proficient in Microsoft Office
  • Knowledge of PC and Mainframe SAS
  • Working knowledge of SQL
  • Knowledge of Essbase and Hyperion

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Resume Overview

School Attended

  • University of Dayton
  • Wilmington College
  • Verizon Leadership University

Job Titles Held:

  • Revenue Assurance and Billing Manager
  • Center Support Manager
  • Operations Manager
  • Inventory and Reporting Manager
  • Reporting Analyst


  • High School Diploma
  • High School Diploma
  • High School Diploma

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