Revenue Analyst Resume Example
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REVENUE ANALYST
- https://www.linkedin.com/in/valerie-mayes-2397b724
Professional Summary
Accomplished Credit Analyst promoting more than 20 years developing skills in customer service, account oversight and collections. Main objective is to drive working capital improvement in the area of AR by minimizing financial risk associated with our customers, while improving cash-flow by enforcing company Terms of Sale. I maintained accounts with open receivables of over $80 million of which 97.1 % is current. I communicated with delinquent accounts, Sales, and Customer Service to build value-based relationships with both external and internal customers in a way that enhances the firm's revenue and reputation.
In my personal time I love being with my family and participate at my Church as an Usher/Greeter and at my Church Food Pantry.
Skills
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Work History
Revenue Analyst, 04/2004 to 01/2021
Accor Hotels – Panama City , FL
Accor Hotels – Panama City , FL
- Reviewed customer files on regular basis to make sure receivables were in sound condition.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
- Made decisions and recommendations about extending lines of credit.
- Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
- Performed credit reviews on corporations to assess financial conditions.
- Minimized accounts receivable collections and reconciled customer billings and statements.
- Assessed credit risk and analyzed financial statements.
- Placed customer accounts on hold due to past due payments.
- Complied with internal controls and government regulations.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Contacted customers and requested financial documentation.
- Identified issues, analyzed information and provided solutions to problems.
- Worked with internal and external customers to understand needs and provide excellent service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Input financial data and produced reports using SAP.
- Created credit portfolio guide with pertinent payment information regarding customer guidelines to ensure timely payment.
- Leveraged computerized accounting software to create and maintain accurate customer account records.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Collections & Deduction Management Specialist, 11/1995 to 12/2003
Georgia-Pacific Corporation – City , STATE
Georgia-Pacific Corporation – City , STATE
- Negotiated to collect balance in full.
- Achieved monthly goals of 95%-100% through effective use of debt collection and negotiation skills.
- Researched accounts and completed due diligence to resolve collection problems.
- Used probing techniques to determine debtors' reasons for delinquency.
- Processed payments and applied to customer balances.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Trained new team members on scripts, company services and performance strategies and provided mentoring.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Performed targeted collections on past due accounts aged over 1 day.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Analyzed, prepared and issued chargeback notices for payment to prevent third-party collection agency involvement.
- Researched and resolved customer claims related to shortages, discount violations and returns.
- Input financial data and produced reports using SAP.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Achieved performance goals on consistent basis.
Accounts Receivable Clerk/Order Processor, 05/1994 to 11/1995
Connecticut Distributor Inc. – City , STATE
Connecticut Distributor Inc. – City , STATE
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
- Tracked invoices, receipts and deposit slips to generate monthly fiscal statements.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Entered figures using 10-key calculator to compute data quickly.
- Responded to inbound inquiries regarding accounts and payments.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
Education
BBA: Business Administration, 05/1993
North Carolina Central University - City, State
North Carolina Central University - City, State
No Degree: AccountingUniversity Of Bridgeport - City, State
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Resume Overview
School Attended
- North Carolina Central University
- University Of Bridgeport
Job Titles Held:
- Revenue Analyst
- Collections & Deduction Management Specialist
- Accounts Receivable Clerk/Order Processor
Degrees
- BBA : Business Administration , 05/1993
No Degree : Accounting
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