, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Professional and well-rounded individual offering over 10 years of experience supporting Senior Management. Successful at satisfying customer needs while meeting and exceeding business objectives. Gifted at managing busy schedules, organizing projects and providing stellar administrative support. Successful at analyzing, prioritizing and completing tasks while exhibiting professionalism and sound judgment.
Skills
Verbal and written communication
Proficient in Microsoft Office Suite
Leadership
Working collaboratively
Travel Planning
Scheduling
Database management
Self-starter
Legal administrative support
Experience
Revenue Analyst, 06/2017 to Current Amazon.Com, Inc. – Mechanicsburg, PA,
Performed regular analytics and reporting of key performance measures and performed variance analysis to assist management with financial reconciliation.
Addressed process improvements for the department with the Senior Manager of Revenue and Analytics and implemented changes accordingly.
Checked completeness of information when processing paid fare transactions.
Reviewed historical revenue data to check compliance with internal and regulatory standards.
Participated in the procurement process for all fare media (paper tickets, etc.) as well as set up and monitored payment plans and processed invoices for payments for select vendors.
Assisted the Senior Manager of Revenue and Analytics with preparation of monthly financial reporting for Connect Card, prepaid fare media, ZipPass, and other fare media revenue streams.
Developed relationships with Connect Card Corporate Account clients and provided individualized customer service to maintain longevity of accounts.
Verified and updated Connect Card Corporate Account holder information to keep all details current.
Trained and mentored newly hired employees to provide better grasp of job responsibilities and expectations.
Supervised two to three employees in the Revenue Center.
Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
Realigned workflows with changing business demands by evaluating processes and employee strengths.
Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Administrative Technician, 09/2014 to 06/2017 Forsyth County, Georgia – Cumming, GA,
Managed electronic calendars using GroupWise and Outlook and scheduled meetings, appointments and conference calls.
Monitored office supply inventory and replenishment, including liaising with vendors to negotiate optimal pricing.
Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
Created and maintained employee desk files to track attendance, discipline, commendations, and licensing for bus operators.
Delivered exceptional customer service through direct communication with clients and team members.
Developed and continuously improved digital filing and document management protocols.
Oversaw invoicing and billing functions, achieving consistent and accurate payments.
Coordinated travel arrangements, including ground transportation, flight reservations and lodging for the Director of Community Bus Services.
Processed incoming mail and packages and placed envelopes in bins to be dispersed to personnel in the Operations, Risk, Finance, and Human Resources departments.
Worked with Human Resources department and helped to coordinate interdepartmental interactions with bus operators to streamline and enhance company efficiency.
Compiled and analyzed data utilizing spreadsheets or other database software such as Microsoft Access and SAP.
Requisitioned office supplies, assisted in payroll, performed recordkeeping and tracked time cards for all departmental office employees.
Legal Secretary, 01/2013 to 09/2014 County Of Merced – Merced, CA,
Acted as liaison between clients, vendors and attorneys.
Assisted in maintaining department attorney case files with utmost confidentiality.
Created and tracked all expenses and client account codes using Abacus.
Handled travel arrangements for two attorneys staying within budget and time guidelines.
Managed trial calendar, judicial calendar and master calendar for two attorneys, which includes client appointments, deadlines, and court appearances.
Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
Proofed documents and submitted to attorneys for review.
Processed summonses, subpoenas and complaints.
Composed and revised legal documents, including letters, depositions and court documents.
Facilitated efficient communication between judges, court administration, government agencies and attorneys.
Participated in client interviews, observed questioning process and took notes to document information.
Education and Training
Bachelor of Science: Human Resources Management, Expected in 12/2016 DeVry University - Downers Grove, IL GPA:
Associate of Applied Science: Paralegal Studies, Expected in 05/2007 Kaplan University - Davenport, IA GPA:
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