Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Diligent, detail-oriented and experienced analyst offering solid understanding of legal and regulatory issues surrounding by all types of activities. Background reviewing large data sets with speed and accuracy to verify integrity of information. Talent spotting anomalies in data, information and documentation.

Skills
  • Office Programs – Ms Office – Open Office
  • Hotel and Reservation Programs – Electra - Fidelio – Opera - ONQ - Choice Advantage - Lightspeed - CLC Lodging
  • Rainmaker
  • Siteminder
  • Sabre/Synxis
  • STR
  • Travel Click
  • Demand360
  • Pegasus - RateGain - RezTrip
  • Oracle Cloud
  • Administrative support, Trend
  • Billing
  • Budget
  • Analysis
  • Data analysis
  • Data entry
  • Detailed analysis
  • Financial analysis
  • Forecasting
  • Inventory
  • Team leader
  • Management skills
  • Market
  • Meetings
  • Excel
  • Word
  • Negotiations
  • Reporting
  • Sales
  • Selling
  • Process improvement
  • Business operations
  • Relationship development
Work History
Revenue Analyst, 12/2019 - 07/2020
Ruby Receptionists Kansas City, MO,
  • Daily and Weekly Group Pick-Up Reports, Weekly Booking Pace Reports Daily and Weekly Shop Call Reports, Various Booking Pace reports (i.e.: promotions, seasonal, etc), Month-end Revenue Management, and Market Comparison Reports.
  • Data entry into various systems, including Excel, assist in preparation of the monthly forecast reports, monthly displacement report, monthly transient historical trend reports, monthly cost analysis reports for 3rd parties and Demand Calendars.
  • Development of new reports, as needed, to assist in preparation for the weekly revenue management meetings or data analysis.
  • Financial analysis and reporting of key revenue streams, including variance analysis of actuals versus budget/forecast/prior year.
  • Responsible for preparation of multiple billing and analysis of multiple Revenue streams.
  • Perform and report regular and periodic reconciliation of revenue recognition data to operational reports to verify completeness of revenue recognition data.
  • Perform and report regular and periodic sampling of revenue recognition data against the underlying system and actual support of contract terms and negotiations.
  • Prepares, examines, or analyzes accounting records, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.
  • Identify untapped market potential and process gaps; assist with development and deployment of sales plans to capture, scale and measure.
  • Performs financial forecasting and reconciliation of internal accounts.
  • Maintain historical statistical data from all distribution channels.
  • Analyze and present accurate picture of trends, demand and market conditions.
  • Monitor and analyze the competition daily and weekly through shop calls, the Internet to identify selling strategies and market trends.
  • Alert Cluster Director of Revenue of emerging trends.
  • Maintain and enter accurate forecast and demand information.
  • Maintain / monitor group inventory in CRS.
  • Monitor /follow-up group cut-off dates in all systems.
  • Accurate preparation and distribution of daily and weekly occupancy forecasts.
  • Provide administrative support for the Revenue Department to include Generate documents in Word or Excel including weekly Revenue Management Meeting minutes.
  • Copying of reports for distribution and for the weekly revenue management meetings.
  • Daily/Weekly/Monthly rate and restriction updates due pick up.
  • All other duties as assigned by Director of Revenue Management.
Area Revenue Analyst, 05/2018 - 12/2019
Highgate Hotels Madison Heights, MI,
  • King George Hotel, Hotel Griffon, Inn At Union Square, Creekside Inn
  • Daily and Weekly Group Pick-Up Reports, Weekly Booking Pace Reports Daily and Weekly Shop Call Reports, Various Booking Pace reports (i.e.: promotions, seasonal, etc), Month-end Revenue Management, and Market Comparison Reports.
  • Data entry into various systems, including Excel, assist in preparation of the monthly forecast reports, monthly displacement report, monthly transient historical trend reports, monthly no-show analysis reports and Demand Calendars.
  • Development of new reports, as needed, to assist in preparation for the weekly revenue management meetings or data analysis.
  • Maintain historical statistical data from all distribution channels.
  • Analyze and present accurate picture of trends, demand and market conditions.
  • Monitor and analyze the competition daily and weekly through shop calls, the Internet to identify selling strategies and market trends.
  • Alert Cluster Director of Revenue of emerging trends.
  • Maintain and enter accurate forecast and demand information.
  • Maintain / monitor group inventory in CRS.
  • Monitor /follow-up group cut-off dates in all systems.
  • Accurate preparation and distribution of daily and weekly occupancy forecasts.
  • Provide administrative support for the Revenue Department to include Generate documents in Word or Excel including weekly Revenue Management Meeting minutes.
  • Copying of reports for distribution and for the weekly revenue management meetings.
  • Daily/Weekly/Monthly rate and restriction updates due pick up.
  • All other duties as assigned by VP of Revenue Management.
Front Desk Supervisor, 11/2017 - 04/2018
Accor Hotels Carolina, PR,
  • King George Hotel Member of LE Hotels A Greystone Hotel 154 rooms,
  • Strong working knowledge of computers.
  • Maintains a professional but friendly, cheerful, and courteous demeanor at all times.
  • Ability to exercise judgment to evaluate situations and make sound decisions.
  • Strong work ethic with a willing and pleasant attitude.
  • Team leader and professional management skills.
  • Front Desk c-in c-out and billing issues.
  • Has an ability to relate with other people.
  • Flexible schedule with ability to work weekends and Holidays.
  • Handling all types of reservations(OTA,FIT,Groups, Individual).
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Performed concierge services for guests as needed.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Planned coverage needs and organized services to support incoming special events.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
  • Maintained transaction security by verifying payment cards against identification.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Conducted financial audits on scheduled basis.
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
Guest Service Manager PM. / MOD, 08/2016 - 10/2017
Four Points By Sheraton City, STATE,
  • Strong working knowledge of computers Maintains a professional but friendly, cheerful, and courteous demeanor at all times.
  • Ability to exercise judgment to evaluate situations and make sound decisions.
  • Strong work ethic with a willing and pleasant attitude Team leader and professional management skills Front Desk c-in c-out and billing issues.
  • Has an ability to relate with other people Flexible schedule with ability to work weekends and Holidays.
  • Oversaw regulated greeting and internal processing of guests upon arrival.
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
  • Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
  • Coached and developed associates to improve soft skills and recovery techniques.
  • Motivated and rewarded employees to improve engagement.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Enhanced response and resolution systems to meet changing demands.
Education
Bachelor of Tourism Management: Accounting And Business Management, Expected in 06/2014
-
Akdeniz University - Antalya, Turkey,
GPA:
Additional Information
  • Work status: , Legally Permanent Resident since 2015 (Green Card Holder)

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Resume Overview

School Attended

  • Akdeniz University

Job Titles Held:

  • Revenue Analyst
  • Area Revenue Analyst
  • Front Desk Supervisor
  • Guest Service Manager PM. / MOD

Degrees

  • Bachelor of Tourism Management

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