Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Multi-line phone talent
Staff education and training
Warehousing functions
Recordkeeping strengths
Money handling abilities
Shipping procedures understanding
Professional telephone demeanor
Key holder experience
Training development aptitude
Sales expertise
Stock management
Work History
09/2020 to CurrentReturns/Customer Pickup Mfa Oil | Sedalia, MO,
Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Handled multiple customers in fast-paced setting in coordination with solid team of customer service associates.
Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
Documented returned product details in RF scan guns inventory tracking system.
Adhered to company safety guidelines to minimize warehouse accidents.
Operated warehouse equipment including electric pallet jack, forklift and manlift.
Distributed returned merchandise to appropriate store departments or palletized for liquidation.
Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
Responded to customer requests for products, services and company information.
Unloaded, inspected and stored hundreds of damaged and returned products every day.
07/2018 to 08/2020Assistant ManagerUncle Julio's | Schaumburg, IL,
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Monitored security and handled incidents calmly.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
02/2016 to 04/2018Waitress54th Street Grill & Bar | City, STATE,
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
05/2014 to 03/2016Machine Operator/ InspectorBlount | City, STATE,
Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems.
Updated daily production logs with timely and accurate information, regularly informing management of special incidents or non-conformance issues.
Maximized productivity by keeping detailed production records and identifying hold-ups.
Assessed equipment after each production run, performing preventive maintenance to keep machines running smoothly.
Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
Set up and operated various machine tools and jigs to produce precision parts, maintaining awareness of approximate job completion times.
Education
Expected in 05/2003High School Diploma | Fort Osage High School, Independence, MOGPA:
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