Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Overview

I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities.

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Customer service expert
  • Energetic work attitude
  • Courteous demeanor
  • Order processing
  • Time management
  • Microsoft Office proficiency
  • Excellent communication skills
  • Results-oriented
  • Resourceful
Work Experience
09/2012 to Current Return Merchandise Authorization Specialist Caliber Collision | Jacksonville, FL,
Review and process return request.
Provided customer with troubleshooting methods to correct defects in the field.
Provide customer with specifications on our product.
Provide customers with details on how to maintain the look of the fixture. Research and identify unauthorized returns.
Document and submit credit denials to customers that do not adhere to our return policy.
07/2011 to 09/2012 Customer Service Representative Airgas Inc | Prairieville, LA,
Answered over 100 incoming calls from internal and external customers. Provided customers with status updates on existing orders.
Provided customers with product pricing and availability.
Maintained 7 sales representatives and over 40 accounts.
Entered and made updates to new and existing orders.
06/2004 to 11/2010 Dispute Resolution Specialist DHL | City, STATE,

Liaison between all departments to resolve billing issues.

Initiate billing adjustments for rate corrections.

Provide support to internal and external customers.

Coordinated weekly conference calls with customers for resolution support.

Entered and made updates to new and existing orders.

Educational Background
Expected in 2018 Master of Science | Counseling Prairie View A&M, Houston, TX GPA:
Expected in 2010 Bachelor of Science | Social Science University of Houston Downtown, Houston, TX GPA:

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School Attended

  • Prairie View A&M
  • University of Houston Downtown

Job Titles Held:

  • Return Merchandise Authorization Specialist
  • Customer Service Representative
  • Dispute Resolution Specialist


  • Master of Science
  • Bachelor of Science

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