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Return Merchandise Authorization Specialist Resume Example

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RETURN MERCHANDISE AUTHORIZATION SPECIALIST
Career Overview

I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities.

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Customer service expert
  • Energetic work attitude
  • Courteous demeanor
  • Order processing
  • Time management
  • Microsoft Office proficiency
  • Excellent communication skills
  • Results-oriented
  • Resourceful
Work Experience
Return Merchandise Authorization Specialist Oct 2012 to Current
 Visual Comfort － Houston, TX
Review and process return request.
Provided customer with troubleshooting methods to correct defects in the field.
Provide customer with specifications on our product.
Provide customers with details on how to maintain the look of the fixture. Research and identify unauthorized returns.
Document and submit credit denials to customers that do not adhere to our return policy.
Customer Service Representative Aug 2011 to Oct 2012
 Visual Comfort － Houston, TX
Answered over 100 incoming calls from internal and external customers. Provided customers with status updates on existing orders.
Provided customers with product pricing and availability.
Maintained 7 sales representatives and over 40 accounts.
Entered and made updates to new and existing orders.
Dispute Resolution Specialist Jul 2004 to Dec 2010
 DHL － Houston, TX

Liaison between all departments to resolve billing issues.

Initiate billing adjustments for rate corrections.

Provide support to internal and external customers.

Coordinated weekly conference calls with customers for resolution support.

Entered and made updates to new and existing orders.

Educational Background
Master of Science, Counseling 2018 Prairie View A&M － Houston, TX, USA
Bachelor of Science, Social Science 2010 University of Houston Downtown － Houston, TX, USA
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Resume Overview

Companies Worked For:

  • Visual Comfort
  • DHL

School Attended

  • Prairie View A&M
  • University of Houston Downtown

Job Titles Held:

  • Return Merchandise Authorization Specialist
  • Customer Service Representative
  • Dispute Resolution Specialist

Degrees

  • Master of Science , Counseling 2018
    Bachelor of Science , Social Science 2010

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