Return Merchandise Authorization Specialist Resume Example Visual Comfort

RETURN MERCHANDISE AUTHORIZATION SPECIALIST

Career Overview

I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities.

Core Strengths

Work Experience

Return Merchandise Authorization SpecialistOct 2012 to Current
Visual Comfort － Houston, TX

Review and process return request.

Provided customer with troubleshooting methods to correct defects in the field.

Provide customer with specifications on our product.

Provide customers with details on how to maintain the look of the fixture. Research and identify unauthorized returns.

Document and submit credit denials to customers that do not adhere to our return policy.

Customer Service RepresentativeAug 2011 to Oct 2012
Visual Comfort － Houston, TX

Answered over 100 incoming calls from internal and external customers. Provided customers with status updates on existing orders.

Provided customers with product pricing and availability.

Maintained 7 sales representatives and over 40 accounts.

Entered and made updates to new and existing orders.

Dispute Resolution SpecialistJul 2004 to Dec 2010
DHL － Houston, TX

Liaison between all departments to resolve billing issues.

Initiate billing adjustments for rate corrections.

Provide support to internal and external customers.

Coordinated weekly conference calls with customers for resolution support.

Entered and made updates to new and existing orders.

Educational Background

Master of Science, Counseling2018Prairie View A&M － Houston, TX, USA

Bachelor of Science, Social Science2010University of Houston Downtown － Houston, TX, USA

Resume Overview

Companies Worked For:

School Attended

Job Titles Held:

Degrees