Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 9 years experience in a fast-paced, team-based environment. Qualified customer service representative with 3 years in fast-paced customer service and call center environments. Personable and professional under pressure.
Exceptional communication skills
MS Windows proficient
Strong client relations
Creative problem solver
Retirement Pension Specialist, 07/2016
to 12/2016 Company Name – City
Assist retirees with inquiries about their vested pension benefit.
Process election forms pertaining to their pension benefit.
Completing special projects with different clients.
Heavy data entry.
Filing and sorting data.
Fast paced environment.
Fax & mail pension benefit information.
Sent out appropriate denial and approval information.
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
Helped distribute employee notices and mail around the office.
Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
Described pension plan to customers and accurately explained details and care of the participants specific plan.
Health & Welfare Benefit Specialist, 10/2015
to 02/2016 Company Name – City,
Designated primary contact for major corporations regarding beneficiary advisement.
Accurately collect and process employee information into a corporate data environment.
Managed over 40+ employee calls per day, providing a personalized service interaction.
Researched complicated corporate accounts to provide comprehensive solutions for the employees.
Adapt to developing internal procedures.
Described health benefits to employees and accurately explained details and care of benefits.
Public Safety Security Officer, 08/2014
to 07/2015 Company Name – City,
Patrol Hospital grounds and parking lots.
Oversaw patient inventory count daily.
Enforced safety protocols set for patients, employees and visitors.
Assisted doctors with medical and dietary needs.
Assisted restraining needs of patients.
Bachelor of Arts: Criminal Justice,
December 2012 Southern Illinois University - City,
Willing to relocate: Anywhere
Willing to relocate: Anywhere Authorized to work in the US for any employer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Southern Illinois University
Job Titles Held:
Retirement Pension Specialist
Health & Welfare Benefit Specialist
Public Safety Security Officer
Bachelor of Arts : Criminal Justice , December 2012
Create a job alert for [job role title] at [location].