retail wireless consultant resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Career Focus

Customer service and sales expert who identifies customer needs and delivers solutions to problems.


Receive awards for meeting sales Quotas over a 100% to budget after churn.

Being a Ambassador for the Diversity Inclusion team in the St.Louis,Mo market .

Received several Excellent Customer service and Recognition Awards

Professional Experience
02/2009 to Current
Retail Wireless Consultant Next Generation Wireless Waverly, IA,
  • Greet all customers in a
  • professional, friendly, and timely manner, including answering phones and directing
  • customers inquires to the appropriate party.
  • Responsible for opening, closing and operating the retail store, including and but not
  • limited to service issues.
  • Receive and process all payments according to standard procedures.
  • Assist with inventory counts as needed.
  • Attend all required U.S. Cellular training programs and meetings.
  • Assist in other tasks, duties, or projects assigned by management.
  • Troubleshoot quipment issues for customers and process repairs.
  • Respond to customers inquries and process customer requests, including but not limited to
  • name , address and rate plan changes; suspensions and disconnects.
  • Participated in marketing strategies making all efforts to generate and retain new business
  • including but not limited to outbound calling, Community Outreach , and promoting the
  • brand inside and outside the retail stores.

10/2006 to 01/2009
Call Center Representative Neighborhood Healthcare Escondido, CA,
  • Customer service and handled technical issues.
  • Set up payment arrangements on accounts and services.
  • Setup appointments for in-home service visits.
  • Data Entry Participated in various incentive programs and contests designed to support achievement of production goals.
  • Took daily inbound calls and key-entered orders, faxes, backorder and credit memos for assigned accounts and clients.
  • Key accomplishments receiving awards for giving Excellent Customer Service.
04/2005 to 2007
Licensed Teacher's Aid Sased Special Education Center City, STATE,
  • Assisted during math and spelling lessons to special needs 4th and 5th grade students.
  • Documented students daily behavior patterns and scheduled parent teacher conferences.
  • Assisted in daily activities and on outside recreation.
Expected in 2005 to to
B.A: Human Resource Management Human Resources Manage
Kaplan University - Davenport, Iowa
Professional Affiliations

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Resume Overview

School Attended

  • Kaplan University

Job Titles Held:

  • Retail Wireless Consultant
  • Call Center Representative
  • Licensed Teacher's Aid


  • B.A

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