Retail Wireless Consultant Resume Example Company Name

RETAIL WIRELESS CONSULTANT

Career Focus

Customer service and sales expert who identifies customer needs and delivers solutions to problems.

Accomplishments

Receive awards for meeting sales Quotas over a 100% to budget after churn.

Being a Ambassador for the Diversity Inclusion team in the St.Louis,Mo market .

Received several Excellent Customer service and Recognition Awards

Professional Experience

Company NameMarch 2009 to CurrentRetail Wireless Consultant
City, State

Greet all customers in a
professional, friendly, and timely manner, including answering phones and directing
customers inquires to the appropriate party.
Responsible for opening, closing and operating the retail store, including and but not
limited to service issues.
Receive and process all payments according to standard procedures.
Assist with inventory counts as needed.
Attend all required U.S. Cellular training programs and meetings.
Assist in other tasks, duties, or projects assigned by management.
Troubleshoot quipment issues for customers and process repairs.
Respond to customers inquries and process customer requests, including but not limited to
name , address and rate plan changes; suspensions and disconnects.
Participated in marketing strategies making all efforts to generate and retain new business
including but not limited to outbound calling, Community Outreach , and promoting the
brand inside and outside the retail stores.

Company NameNovember 2006 to February 2009Call Center Representative
City, State

Customer service and handled technical issues.
Set up payment arrangements on accounts and services.
Setup appointments for in-home service visits.
Data Entry Participated in various incentive programs and contests designed to support achievement of production goals.
Took daily inbound calls and key-entered orders, faxes, backorder and credit memos for assigned accounts and clients.
Key accomplishments receiving awards for giving Excellent Customer Service.

Company NameMay 2005 to January 2007Licensed Teacher's Aid
City, State

Assisted during math and spelling lessons to special needs 4th and 5th grade students.
Documented students daily behavior patterns and scheduled parent teacher conferences.
Assisted in daily activities and on outside recreation.

Education

Kaplan University2005B.A: Human Resource Management Human Resources ManageCity, State

Resume Overview

School Attended

Job Titles Held:

Degrees