Retail Waitress Waitress Trainer Bartender Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Outgoing Certified Server Trainer with proven drive sales through excellent customer service. Experienced with training and coaching new servers on sales techniques and menus while multitasking in fast-paced environments. Dedicated employee known for punctuality, pursuing employment options where good customer service to all age groups and positive attitude will make a difference. Diligent worker offering 6-year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player. Seasoned in multiple fields, particularly good with interacting with others, and always seeking opportunities to learn and grow skills.

  • Training manuals and materials
  • Program performance assessment
  • Multimedia development
  • Human Resources
  • Training program development
  • Team-building activities
  • Organization
  • Work ethic
Retail/Waitress/Waitress Trainer/Bartender, 11/2019 to Current
The Edge Fitness Clubs Danbury, CT,
  • Resolved guest issues related to food quality, service times and incorrect orders.
  • Multitasked effectively to deliver menu items to guests in timely manner.
  • Performed side work such as cleaning, restocking, polishing silverware and preparing tables for next shift.
  • Developed training program to improve menu knowledge of new hires.
  • Partnered with other servers to manage service to large parties such as receptions and banquets.
  • Bussed tables and removed unnecessary items to facilitate positive experiences.
  • Promoted specials and seasonal items with detailed descriptions of dishes.
  • Educated waiters on menu, memorization strategies and how to convey information in positive and upbeat manner.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Trained new employees on service standards and menu items to improve onboarding processes.
  • Calculated charges, issued table checks and collected payments from customers.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Upheld sales expectations and standards by assisting with selling merchandise, as well as participating in contest selling incentives.
  • Provided exceptional service to high volume of daily customers.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Childcare Provider, 03/2019 to 04/2020
National Fitness Center City, STATE,
  • Sanitized high-touch surfaces, including toys and tables to maintain clean, safe environment.
  • Assisted children in development of social, communication and problem-solving skills.
  • Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
  • Organized and planned age-appropriate reading, crafts and music lessons.
  • Tidied up, washed hands and assisted children in bathroom.
  • Discussed developments, behavior and concerns with parents or guardians.
  • Recorded behavior, food and medication dispensing information.
  • Maintained safe, healthy and comfortable childcare environment.
  • Enforced rules to teach good manners and maintain safe environment.
  • Planned and implemented age-appropriate activities and lessons
  • Monitored children's play activities to identify additional learning opportunities or behavioral issues.
  • Cared for numerous amounts of children ages 13 to 3 months.
  • Instructed children in health and personal habits, including eating, resting and hygiene habits.
  • Provide positive mentorship, including social and emotional skills development through behavior and speech activities.
  • Participated in professional development learning opportunities to increase knowledge.
  • Assisted children with social, emotional and behavioral development.
Customer Service Associate /Waitress, 10/2014 to 07/2018
Buddy’s BBQ City, STATE,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
Education and Training
High School Diploma: , Expected in 05/2019
Central High School - Knoxville, TN

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Resume Strength

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Resume Overview

School Attended
  • Central High School
Job Titles Held:
  • Retail/Waitress/Waitress Trainer/Bartender
  • Childcare Provider
  • Customer Service Associate /Waitress
  • High School Diploma

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