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Retail Training Store Manager Resume Example

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RETAIL TRAINING STORE MANAGER
Professional Summary

I am self-motivated Inside Sales Representative with excellent verbal and written communication skills and strong computer experience. Money-motivated with strong closing skills. Experienced sales rep with territory management and closing experience. Computer proficient with strong communication skills.

Skills

MS Office proficient Customer Service Basic clerical knowledge Client Development Approachable Highly Competitive Flexible Team leadership Dedicated team player Appointment Setting Typing speed 40 WPM Self-motivated Cheerful and energetic Positive outlook Reliable and dependable Resolution-oriented
  • Team leadership
  • Team liaison
  • Self-motivated
  • Extremely organized
  • Staff development
Work History
Retail Training Store Manager, 01/2018 to Current
T-mobile – Port Orange, Florida
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Attended sales training camp and brought best practices leadership back to the company.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Trained all incoming sales team members.
  • Scheduled and led weekly store meetings for all employees.
  • Reported to the district manager regarding all store and staff issues.
  • Conducted store inventories once per quarter.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Answered customer telephone calls promptly and in an appropriate manner.
Retail Store Manager, 03/2017 to 01/2018
T-mobile – Jacksonville, Florida
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory when it dropped below predetermined levels.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Scheduled and led weekly store meetings for all employees.
  • Reported to the district manager regarding all store and staff issues.
  • Trained and developed new associates on POS system and key sales tactics.
  • Generated repeat business through exceptional customer service.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Store Manager, 01/2014 to 03/2016
AT&T – St.Augustine, FL
  • Consistently hit and exceeded sales goals by 20%.
  • Processed cash and credit payments rapidly and accurately.
  • Coordinated between billing department and customers to resolve problems.
  • Placed special merchandise orders for customers.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Answered customer questions about product availability and shipment times.
  • Accurately logged all daily shipping and receiving orders.
  • Supervised a sales force of 6 sales associates.
  • Supported the sales team in writing proposals and closing contracts.
  • Attended sales training camp and brought best practices leadership back to the company.
Sales Representative, 10/2013 to 01/2014
AT&T – Port Orange, Florida
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Worked as a team member to provide the highest level of service to customers.
  • Maintained friendly and professional customer interactions.
  • Verified that all merchandising standards were maintained on a daily basis.
  • Placed special merchandise orders for customers.
Cook, 10/2013 to 04/2014
Trinity Group Services – St. Augustine, Florida
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary.
  • Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work.
  • Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
  • Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.
  • Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross- contamination.
  • Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies.
Education
High School Diploma: 2011
Pedro Menendez St. Augustine, Fl -

GPA: 3.3 

Member of American Sign language Club 

Member of the Best Buddies Club 

Member of Lacrosse Club 

Member of Political Science Club 

Recipient of College Reach Out Program 

Scholarship Recipient of Saint Leo University Merit Scholarship Microsoft PowerPoint certification training Student government representative Top 30% of class
Associate of Arts: Political Science, ST. Andrews University - Laurinburg, NC
Political Science Student government representativeRecipient of "Knight Lacrosse" Scholarship
Skills
Appointment Setting, cooking, special events, merchandising, sales, sales training, scheduling
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Resume Overview

Companies Worked For:

  • T-mobile
  • AT&T
  • Trinity Group Services

School Attended

  • Pedro Menendez St. Augustine, Fl
  • ST. Andrews University

Job Titles Held:

  • Retail Training Store Manager
  • Retail Store Manager
  • Store Manager
  • Sales Representative
  • Cook

Degrees

  • High School Diploma : 2011
    Associate of Arts : Political Science ,

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