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retail training store manager resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Customer-oriented Retail Manager with 8 years of retail experience focused on increasing customer retention and increasing company profits. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering excellent drive and customer service focused/performance. Professional with expert sales, budgetary/inventory controls, leadership talents. Looking for a long term position in Retail Management.

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
Retail Training Store Manager, 05/2018 - 02/2020
T-Mobile Wareham, MA,
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence.
  • Maintained cleanliness and organization of store location, working closely with employees to systemize tasks.
  • Collaborated with assistant managers to open and close store location, handle large transactions and manage inventory.
  • Delegated daily tasks to employees, streamlining daily progress and efficiency in a high paced environment.
  • Promoted positive customer experience through day-to-day supervision and management of a $2 million store.
  • Supervised 8-13 employees in a single location, overseeing efficiency of door to shelf protocols and customer transactions.
  • Interacted well with all sub-level employees and customers to build connections and nurture relationships.
  • Developed and maintained relationships with customers and suppliers through continual communication and sales analysis.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Managed, trained and motivated customer service representatives, assistant manager and store manager trainees to continuously improve knowledge and abilities.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Served as training hub for newly promoted and hired assistant managers and store managers.
Retail Store Manager, 11/2015 - 05/2018
Goodwill Seattle Retsil, WA,
  • Unloaded delivery trucks 2 times per week and safely transported goods from stockroom to assigned floor.Kept orderly and accurate accounting records by monitoring sales documentation.
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals.
  • Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Submitted orders for new inventory.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Optimized store displays and appearance via strategic merchandising.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Implemented loss prevention controls designed to reduce overall shrinkage levels to less than 2%.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Mentored 8-member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Mentored 8-13-member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Brought in over $45k in revenue per week.
Retail Assistant Manager, 09/2012 - 11/2015
Kendra Scott Madison, WI,
  • Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
  • Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
  • Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
  • Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
  • Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Trained team members in successful strategies to meet operational and sales targets.
Customer Service Representative, 07/2012 - 09/2012
New York Racing Association Saratoga Springs, NY,
  • Boosted sales revenue by skillfully promoting diverse products and building rapport with the community.
  • Tracked stock availability to order supplies for timely stock replenishment.
  • Assisted customers in making informed purchase choices and selecting products.
  • Distributed information to in-store guests and answered questions to serve needs and drive sales.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
Education
Associate of Applied Science: Criminal Justice, Expected in 05/2007
-
Remington College - Houston, TX,
GPA:
Status -

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Resume Overview

School Attended

  • Remington College

Job Titles Held:

  • Retail Training Store Manager
  • Retail Store Manager
  • Retail Assistant Manager
  • Customer Service Representative

Degrees

  • Associate of Applied Science

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