Customer-oriented Retail Manager with 8 years of retail experience focused on increasing customer retention and increasing company profits. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering excellent drive and customer service focused/performance. Professional with expert sales, budgetary/inventory controls, leadership talents. Looking for a long term position in Retail Management.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Work History
Retail Training Store Manager, 05/2018 - 02/2020 T-Mobile – Wareham, MA,
Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Supported regulatory compliance by overseeing all audits to verify protocol adherence.
Maintained cleanliness and organization of store location, working closely with employees to systemize tasks.
Collaborated with assistant managers to open and close store location, handle large transactions and manage inventory.
Delegated daily tasks to employees, streamlining daily progress and efficiency in a high paced environment.
Promoted positive customer experience through day-to-day supervision and management of a $2 million store.
Supervised 8-13 employees in a single location, overseeing efficiency of door to shelf protocols and customer transactions.
Interacted well with all sub-level employees and customers to build connections and nurture relationships.
Developed and maintained relationships with customers and suppliers through continual communication and sales analysis.
Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
Managed, trained and motivated customer service representatives, assistant manager and store manager trainees to continuously improve knowledge and abilities.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
Served as training hub for newly promoted and hired assistant managers and store managers.
Unloaded delivery trucks 2 times per week and safely transported goods from stockroom to assigned floor.Kept orderly and accurate accounting records by monitoring sales documentation.
Coordinated weekly conferences with store associates to communicate sales and customer service goals.
Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
Submitted orders for new inventory.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Trained team members in successful strategies to meet operational and sales targets.
Optimized store displays and appearance via strategic merchandising.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Implemented loss prevention controls designed to reduce overall shrinkage levels to less than 2%.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Mentored 8-member sales team in applying effective sales techniques and delivering top-notch customer service.
Mentored 8-13-member sales team in applying effective sales techniques and delivering top-notch customer service.
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