LiveCareer-Resume

retail store support associate resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Dedicated employee known for punctuality, pursuing employment options where good work ethic and positive attitude will make a difference.

Skills
  • Appraisal compilation
  • Application preparation
  • Generating reports
  • Processing documents
  • Preparing applications
  • Proficient in Empower
  • Organizational skills
  • Complying with legal statutes
  • Verifying information
  • Information verification
  • Basic math
  • Active listening
  • People skills
  • MS Office
  • Reviewing financial paperwork
Experience
Retail Store Support Associate, 09/2022 to Current
Pacific Nw Federal Credit UnionScottsdale, AZ,
  • Built and maintained strong working relationships with team members.
  • Opened service tickets for clients, documenting user information and description of problem.
  • Assisted customers with instructional support and product troubleshooting.
  • Supported customers with password resets and account customization.
  • Resolved Level 1 technical issues with software, hardware and peripherals.
  • Fielded help desk customer questions and fulfilled requests.
  • Initiated shipments to send equipment to clients and tracked return shipments.
  • Maintained positive working relationship with fellow staff and management.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Maintained records of data communication transactions, problems and remedial actions or installation activities.
Mortgage Loan Processor, 10/2020 to 02/2022
Amerifirst FinancialGlendale, CA,
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Created and completed loan submission packages.
  • Managed conditions sent from underwriting departments.
  • Maintained complete confidentiality of submitted information according to release guidelines.
  • Filed completed packages quickly and efficiently.
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
  • Evaluated financial statements and contacted institutions and customers to clarify details.
  • Completed closing process by collaborating with attorneys, title companies and government clerks.
  • Checked approvals against established bank and government lending standards.
  • Examined and verified information in loan application and closing documents.
  • Organized, filed and maintained customer, department and regulatory loan records.
  • Worked with third-party vendors to address and clear loan closing requirements.
  • Checked applicant credit, personal references and employment histories.
  • Prepared and delivered loan documents to title and escrow teams.
  • Reviewed historical customer accounts to assess payment compliance and adherence to loan terms.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Mortgage Loan Processor Assistant, 10/2019 to 10/2020
Didi Hirsch Mental Health ServicesCity, STATE,
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Created and completed loan submission packages.
  • Maintained complete confidentiality of submitted information according to release guidelines.
  • Filed completed packages quickly and efficiently.
  • Examined and verified information in loan application and closing documents.
  • Checked applicant credit, personal references and employment histories.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Appraisal Coodinator, 03/2016 to 10/2019
Pacific Nw Federal Credit UnionCity, STATE,
  • Coordinate the ordering and processing of appraisals
  • Assist other team members with the use of new software
  • Test new software before launch
Help Desk Supervisor, 01/2012 to 03/2016
Mortgage Master, IncCity, STATE,
  • Collaborate with other team members on special projects and events
  • Fielded an average of 30 internal customer requests per day
  • Assist with the development and implementation of a paperless document storage system and an electronic signature service for mortgage documents
  • Manage the paperless document storage and electronic signature services for a company with over 500 employees
  • Regularly assist with development and QA testing of changes to the company loan origination system
  • Manage a team of five employees
  • Prepare training materials for the members of my team and outside departments as necessary
  • Go over weekly and monthly reports of tickets received to identify and correct common problems with the software and/or process.
Mortgage Loan Processor, 03/2010 to 01/2012
Mortgage Master, IncCity, State,
  • Entered borrower information received from loan officer into loan origination system
  • Received signed documents from borrowers and after entering the information into the LOS, passed them onto the underwriter for review
  • Requested additional documentation and information from borrowers as needed
  • While not an official part of this job, I frequently assisted co-workers with computer related issues which led to my eventual promotion to Help Desk supervisor
Appraisal Clerk, 03/2004 to 01/2007
New Century MortgageCity, State,
  • Received appraisals and prepared them for the appraisal reviewer
  • Worked with the appraisal reviewer to research comparable sales on appraisals
  • Secondary:
  • Managed server connections
  • Printer repair and maintenance
  • Various IT related assistance
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Observed deadlines, enabling timely completion of tasks.
  • Supported office clerical functions using word processing and other software, email and office machines.
Education and Training
High School Diploma: , Expected in to Cumberland High School - Cumberland, RI
GPA:

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Resume Overview

School Attended

  • Cumberland High School

Job Titles Held:

  • Retail Store Support Associate
  • Mortgage Loan Processor
  • Mortgage Loan Processor Assistant
  • Appraisal Coodinator
  • Help Desk Supervisor
  • Mortgage Loan Processor
  • Appraisal Clerk

Degrees

  • High School Diploma

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