Retail Store Office Manager/Front End Zone Manager Resume Example
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RETAIL STORE OFFICE MANAGER/FRONT END ZONE MANAGER
Professional Summary
Dependable administrator skilled at managing diverse needs in challenging, fast-paced environments. Friendly and energetic professional with remarkable communication and prioritization skills.
Accomplishments
CSR/Cashier for a seven months from November 2018-June 2019
Lead CSR/Cashier for nine months from June 2019-March 2020
Store Office Manager/Front End Manager as of March 2020.
I am the only Front End Manager who uses PUTTY on a daily basis which is the POS we use. PUTTY is our Point of Sales System. It's a cashier software that our company uses.
I also know how to use Astea which is the third party software that we use to check in computers for repair, install software, or redeem replacement plans over a year.
Astea is only used by Service Techs. I am the only one up front other than my Manager that has an Astea account and knows how to use it.
Work History
Giant Eagle - Retail Store Office Manager/Front End Zone ManagerWhitehall , PA03/2020 - Current
- Prepare store deposits and supporting documentation
- Process and reconcile daily paperwork for all store transactions
- Maintain the correct amount of change and cash balance in the safe
- Process requests for payment of all invoices
- Assist with training and front end responsibilities as needed
- Act as Retail Customer Service Representative (Cashier) when needed
- Maintain the department by ensuring a clean work area, conducting cycle counts, stocking and replenishing product and participating in merchandising activities
- Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory
- Participate in open and close procedures
- Perform other duties and tasks as assigned
- Proficiency in Microsoft Office
- At least one year related customer service or cash office experience required
- Professional appearance and demeanor and a sincere interest in helping customers
- The ability to communicate professionally and handle multiple tasks at once
- Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department
- Participate in front end staffing, training and scheduling activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management
- Provide regular coaching and feedback to associates in regards to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met
- Oversee the execution of ad set and visual merchandising standards within the department
- Lead all freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices
- Ensure that all store office functions (including cash handling, store deposit paperwork, etc.) are being completed accurately and in a timely manner
- Participate in open and close procedures
- Serve as floor leader or manager-in-charge during absence of store managers
- Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory
- Partner with senior management and/or Regional HR Manager when needed to ensure human resource issues are handled in accordance with guidelines
- Perform other duties and tasks as assigned
Micro Center - Customer Service LeadMayfield Heights , OH06/2019 - 03/2020
- Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department
- Participate in front end staffing, training and scheduling activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management
- Provide regular coaching and feedback to associates in regards to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met
- Oversee the execution of ad set and visual merchandising standards within the department
- Lead all freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices
- Ensure that all store office functions including cash handling, store deposit paperwork, etc. are being completed accurately and in a timely manner
- Participate in open and close procedures
- Serve as floor leader or manager-in-charge during absence of store managers
- Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory
- Partner with senior management and/or Regional HR Manager when needed to ensure human resource issues are handled in accordance with guidelines
- Perform other duties and tasks as assigned
- Proficiency in Microsoft Office
- Experience in retail operations, cash handling, loss prevention, inventory control and merchandising
- Two or more years of experience in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role
- Professional appearance and demeanor with the ability to handle multiple customers and priorities at once
- Ability to execute corporate initiatives and drive world-class customer experiences
- Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
- Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays
Micro Center - Retail Customer Service Representative/CashierCity , STATE11/2018 - 06/2019
- Provide superior service when assisting customers at the point of sale/checkout area; build repeat business through customer satisfaction
- Maintain the department by ensuring a clean work area, conducting cycle counts, stocking and replenishing product and participating in merchandising activities
- Participate in open and close procedures
- Support store operations by maintaining loss prevention awareness, assisting with store office activities and helping to prepare for physical inventory
- Sincere interest in helping customers and driving world-class customer experiences
- Ability to communicate professionally and handle multiple customers
- Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
- Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays
Skills
- Documentation and control
- Policy and Procedure Modification
- Expense Reporting
- Team Leadership
- Administrative support
- Clear oral/written communication
- Credit and collections
- Friendly nature
- Clerical support
- Excellent multi-tasking ability
- Cashier
- Accurate Money Handling
- Night and Morning deposit
Education
05/2020Lake Catholic High SchoolCityHigh School Diploma
Attending August 2020 Cleveland State UniversityCity, StateComputer Engineering Technology
- Minored in Cyber Security
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Resume Overview
School Attended
- Lake Catholic High School
- Attending August 2020 Cleveland State University
Job Titles Held:
- Retail Store Office Manager/Front End Zone Manager
- Customer Service Lead
- Retail Customer Service Representative/Cashier
Degrees
- High School Diploma
Computer Engineering Technology
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