Retail Store Office Manager/Front End Zone Manager Resume Example Micro Center

RETAIL STORE OFFICE MANAGER/FRONT END ZONE MANAGER

Professional Summary

Dependable administrator skilled at managing diverse needs in challenging, fast-paced environments. Friendly and energetic professional with remarkable communication and prioritization skills.

Accomplishments

CSR/Cashier for a seven months from November 2018-June 2019

Lead CSR/Cashier for nine months from June 2019-March 2020

Store Office Manager/Front End Manager as of March 2020.

I am the only Front End Manager who uses PUTTY on a daily basis which is the POS we use. PUTTY is our Point of Sales System. It's a cashier software that our company uses.

I also know how to use Astea which is the third party software that we use to check in computers for repair, install software, or redeem replacement plans over a year.

Astea is only used by Service Techs. I am the only one up front other than my Manager that has an Astea account and knows how to use it.

Work History

Micro Center - Retail Store Office Manager/Front End Zone ManagerMayfield Heights, OH03/2020 - Current

Prepare store deposits and supporting documentation
Process and reconcile daily paperwork for all store transactions
Maintain the correct amount of change and cash balance in the safe
Process requests for payment of all invoices
Assist with training and front end responsibilities as needed
Act as Retail Customer Service Representative (Cashier) when needed
Maintain the department by ensuring a clean work area, conducting cycle counts, stocking and replenishing product and participating in merchandising activities
Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory
Participate in open and close procedures
Perform other duties and tasks as assigned
Proficiency in Microsoft Office
At least one year related customer service or cash office experience required
Professional appearance and demeanor and a sincere interest in helping customers
The ability to communicate professionally and handle multiple tasks at once
Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department
Participate in front end staffing, training and scheduling activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management
Provide regular coaching and feedback to associates in regards to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met
Oversee the execution of ad set and visual merchandising standards within the department
Lead all freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices
Ensure that all store office functions (including cash handling, store deposit paperwork, etc.) are being completed accurately and in a timely manner
Participate in open and close procedures
Serve as floor leader or manager-in-charge during absence of store managers
Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory
Partner with senior management and/or Regional HR Manager when needed to ensure human resource issues are handled in accordance with guidelines
Perform other duties and tasks as assigned

Micro Center - Customer Service LeadMayfield Hts., Ohio06/2019 - 03/2020

Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department
Participate in front end staffing, training and scheduling activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management
Provide regular coaching and feedback to associates in regards to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met
Oversee the execution of ad set and visual merchandising standards within the department
Lead all freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices
Ensure that all store office functions including cash handling, store deposit paperwork, etc. are being completed accurately and in a timely manner
Participate in open and close procedures
Serve as floor leader or manager-in-charge during absence of store managers
Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory
Partner with senior management and/or Regional HR Manager when needed to ensure human resource issues are handled in accordance with guidelines
Perform other duties and tasks as assigned
Proficiency in Microsoft Office
Experience in retail operations, cash handling, loss prevention, inventory control and merchandising
Two or more years of experience in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role
Professional appearance and demeanor with the ability to handle multiple customers and priorities at once
Ability to execute corporate initiatives and drive world-class customer experiences
Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays

Micro Center - Retail Customer Service Representative/CashierMayfield Hts., Ohio11/2018 - 06/2019

Provide superior service when assisting customers at the point of sale/checkout area; build repeat business through customer satisfaction
Maintain the department by ensuring a clean work area, conducting cycle counts, stocking and replenishing product and participating in merchandising activities
Participate in open and close procedures
Support store operations by maintaining loss prevention awareness, assisting with store office activities and helping to prepare for physical inventory
Sincere interest in helping customers and driving world-class customer experiences
Ability to communicate professionally and handle multiple customers
Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays

Skills

Documentation and control
Policy and Procedure Modification
Expense Reporting
Team Leadership
Administrative support
Clear oral/written communication
Credit and collections

Friendly nature
Clerical support
Excellent multi-tasking ability
Cashier
Accurate Money Handling
Night and Morning deposit

Education

05/2020Lake Catholic High SchoolMentor, OHHigh School Diploma

Attending August 2020 Cleveland State UniversityCleveland, OHComputer Engineering Technology

Minored in Cyber Security

Resume Overview

Companies Worked For:

Micro Center

School Attended

Lake Catholic High School
Attending August 2020 Cleveland State University

Job Titles Held:

Retail Store Office Manager/Front End Zone Manager
Customer Service Lead
Retail Customer Service Representative/Cashier

Degrees

High School Diploma
Computer Engineering Technology

Retail Store Office Manager/Front End Zone Manager Resume Example

Resume Score: 80%

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