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retail store manager promoted resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Skills
  • Human Resources Oversight
  • Business Leadership
  • Problem Anticipation and Resolution
  • Training Management
  • Operations Oversight
  • Quality Assurance
  • Sales Tracking
  • Performance Assessment
  • Budget Control
  • Staff Scheduling
  • Hiring and Onboarding
  • Decision Making
  • Team Leadership
  • Records Organization and Management
Experience
Retail Store Manager (Promoted), 07/2021 to Current
H&MArvin, CA,
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Built and maintained strong working relationships with team members.
  • Increased store sales by cross-selling complementary items.
  • Supervised staff of 124 in daily activities, delivering continuous training and coaching to bolster each employee's skill set.
Retail Store Manager (promoted), 02/2019 to 07/2021
Vt Hackney, IncWashington, NC,
  • Increased store sales by cross-selling complementary items.
  • Boosted company sales by developing and implementing strategic marketing approaches.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Supervised cash drawer balances and deposits of store receipts.
  • Built and maintained strong working relationships with team members.
  • Prepared employee performance appraisals, providing actionable feedback.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Supervised staff of 93 in daily activities, delivering continuous training and coaching to bolster each employee's skill set.
Store Operations Manager, 07/2016 to 02/2019
TJX CompaniesCity, STATE,
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Collaborated with recruitment and HR professional to achieve hiring goals.
  • Reviewed referral candidates and contacted qualified individuals to request applications.
  • Built talent pipeline according to core company values and role requirements.
  • Posted positions on job boards, media and alternate sourcing channels to attract diverse talent pool.
  • Managed recruiting budget through cost-effective advertisement and third-party recruiters.
Department Manager, 10/2011 to 07/2016
NordstromCity, STATE,
  • Worked closely with sales associates to complete tasks.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Handled shift overstock, restocking and inventory control.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Assigned tasks based on operational needs and individual strengths.
  • Supervised staff of 45 in daily activities, delivering continuous training and coaching to bolster each employee's skill set.
Education and Training
MBA: Business Management With Leadership, Expected in 09/2016 to Grand Canyon University - Phoenix, AZ
GPA:
Bachelor of Arts: English , Expected in 05/2010 to University of Nevada - Reno - Reno, NV,
GPA:

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Resume Overview

School Attended

  • Grand Canyon University
  • University of Nevada - Reno

Job Titles Held:

  • Retail Store Manager (Promoted)
  • Retail Store Manager (promoted)
  • Store Operations Manager
  • Department Manager

Degrees

  • MBA
  • Bachelor of Arts

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