retail store manager level i and level ii resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Executive Profile
Highly motivated and results oriented executive, experienced in developing business with customers and strategic partners. Successful track record in providing sales leadership and general management support in start-up and turnaround situations. Recognized success in staff selection, mentoring, and training of sales teams. Experienced in setting the standards for customer satisfaction, with numerous awards for top achievement in sales and management.
Skill Highlights
  • Sales Leadership
  • People Selection, Development, Team Building and Mentoring
  • Revenue Growth
  • Sales Management
  • Sales Operations
  • P&L Management
  • Agent channel Management
  • Distribution Development
  • Project Management
  • Marketing
  • Start-ups
Core Accomplishments
  • Earned multiple awards in recognition of outstanding sales performance
  • Recognized as top Manager in the company for sales and leadership
Professional Experience
Retail Store Manager - Level I and Level II, 01/2007 to Current
  • Oakton, VA 2003 - Present Large telephone provider with national presence Area Retail Sales Manager - Indirect (Small Business) 2010 - Present Leadership of local agents to drive small business sales at indirect dealers
  • Launched Small Business program with local dealers in the Washington/Baltimore market.
  • Established rules of engagement for indirect dealers to participate in small business
  • Conducted and developed small business training modules for agent sales reps based on skill sets.
  • Developed small business launch plans based on agent size and locations.
  • Supported Key account representative and virtual management of agent reps and dealer principals
  • Highest regional Small Business training completion rates >90%
  • Achieved best market results for 2011 YOY agent sales and ranked number 1 in the country
  • Highest small business achievement to plan in agent cannel, 2012 with 119%
  • Leading the North East region with highest market participation in business application sales. Leadership of Account Executive and Account Managers
  • Successfully managed a team of AE's/AM's and led them to the number 1 position in the market.
  • Built new sales teams in the reorganized small business organization.
  • Actively managed the team funnels and sold into a module of assigned customers
  • Responsible for delivering sales results in excess of 165% of plan
  • Leadership of highest producing sales team with voice-data integrated sales
  • Collaborated with team members to sell a range of solutions in the AT&T portfolio
  • 2007 AT&T Summit winner
  • Experienced user of BASE sales force automation (SFA)
  • Interim Director of Sales for small business segment in Washington/Baltimore market.
  • Delivered superior customer service by advocating for clients, resolving service outages, and billing issues Management of Sales Reps and store operations
  • Superior performance recognized by promotions from Communications Specialist to Sales Manager
  • Transformed under-producing sales team by instituting incentives that elevated performance while building morale and motivation.
  • Implemented new techniques of selling features, which set new standards in the company.
  • Responsible for selecting, training and retaining self-motivated sales/customer oriented employees.
  • Steered stores through multiple changeover, while achieving sales results within the transitional period.
  • Led stores that consistently ranked among the top 5 in the market.
  • Earned multiple awards in recognition of outstanding sales performance.
Product Specialist - Computer/Wireless Sales, 01/2002 to 01/2003
  • Responsibility for computer/wireless sales in the store
  • Achieved highest sales volume in the store for the entire tenure
  • Ranked third in the district for September 2002 and first in the district for October 2002
Product Manager - IT and Telecom products, 01/2001 to 01/2002
  • Manama, BAHRAIN 2001 - 2002 Information Technology and Telecommunications company Product Manager - IT and Telecom products Implementing new and innovative products and managing the life cycle of existing products.
  • Successfully sold and installed VOIP and DECT system without any reference site.
  • Introduced and successfully sold the Siemens gigaset range of cordless phones in the local market.
  • Increased revenue by 125 % during my tenure.
  • Recognized as top Manager in the company for sales and leadership
Product Manager - Middle East and Africa, 01/1999 to 01/2001
  • Manama, BAHRAIN 1999 - 2001 Information and Communications Technology company Product Manager - Middle East and Africa Led local markets in the implementation and sales of telecom equipment and software solutions in the Mid-East and Africa
  • Business leader of cross-functional teams
  • Sourced and secured importers to manage sales territories and closely monitored their performance.
  • Developed standardized sales reporting and forecasting methods for all sales channels
  • Represented multiple products in different trade show.
  • Achieved the position as the number 1 sales rep in the company
B.B.A.: , Expected in to Strayer University - ,
B.B.A., Bachelors in Business Administration, Strayer University
: , Expected in to Industrial Training Institute - ,
I.T.I., Industrial Training Institute, St. Joseph's
SFA C.A.P.M., Certified Associate Project Manager (In progress) S.O.C.S., Science of Consultative Selling,
Sales, Sales Manager, Retail, Retail Marketing, Sales Reps, Training, Business Sales, Retail Sales, Sales And, Key Account, Telephone, Of Sales, Sales Team, Solutions, Operations, Outstanding Sales, Sales/customer, To Sales, Under-producing Sales, Account Executive, And Account, Billing, Clients, Customer Service, Integrated Sales, New Sales, Receptionist, Sales For, Sales Force, Sales Force Automation, Sfa, Voice, Product Manager, Telecom, All Sales, And Sales, Forecasting, Sales Channels, Sales Of, Sales Rep, Sales Territories, Trade Show, Highest Sales, Sales In, Sales Volume, Wireless, Wireless Sales, For Sales, Life Cycle, Siemens, Telecommunications, Voip, Associate, Channel Management, In Sales, Marketing, Mentoring, Progress, Project Management, Project Manager, Sales Management, Sales Operations, Satisfaction, Securities, Team Building, Ups

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Resume Overview

School Attended

  • Strayer University
  • Industrial Training Institute

Job Titles Held:

  • Retail Store Manager - Level I and Level II
  • Product Specialist - Computer/Wireless Sales
  • Product Manager - IT and Telecom products
  • Product Manager - Middle East and Africa


  • B.B.A.

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