Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Experienced Store Manager offering proven history of success in retail store management. Well-versed in all areas of operations, including promotional planning, financial administration and inventory management. Organized and analytical problem-solver skilled in resolving challenges to meet business demands.

  • Lead A Team
  • Driving Results
  • Merchandising
  • Strong multi-tasking
  • Decision-making skill
  • Scheduling knowledge
  • Stock management
  • Relationship building
  • Effective leader
  • Staff training/development
  • Coaching and mentoring
  • Service Management
  • Strong Communication
  • Organization Skills
  • Retail Management Experience
  • Business Development
Work History
Retail Store Manager, 11/2011 to Current
Pure HockeyPlano, TX,
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
  • Generated spreadsheets detailing sales information.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Optimized store displays and appearance via strategic merchandising.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Addressed and resolved strategy issues to support sales management and guide business direction.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Promoted business strategy by implementing improvements based on guest feedback.
  • Reduced shrinkage From -3% loss down to -.51% loss by closely monitoring inventory and security procedures.
Area Supervisor, 08/2007 to 11/2011
BiolifeTampa, FL,
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Determined performance benchmarks and completed ongoing evaluation of employee work.
  • Planned sequence of operations and established schedule.
  • Tracked hours and inventory usage, and prepared associated reports.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Recruited, managed and motivated 50-member retail team to give every guest positive and memorable experiences
Co Manager, 03/2005 to 08/2007
Price ChopperGardner, MA,
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Approved regular payroll submissions for employees.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Accomplished multiple tasks within established timeframes.
  • Managed over 50 customer calls per day and increased sales everyday by 10% over plan.
Assistant Manager, 01/1997 to 03/2005
FamilylinksPittsburgh, PA,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Exceeded sales goals by 20% + per week and accomplished business objectives by inspiring staff and promoting target products.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
High School Diploma: , Expected in 06/1994
Victor Valley High School - Victorville, CA
  • Lead My Store to be Top Sales Performance in the District +12.7% to Plan
  • Top Fragrance Performance in the District +5.1% to sales
  • Top Loyalty Performance in the District +68.3% to Trans.
  • Achieved Diamond Status in the Company for 2020

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Resume Overview

School Attended

  • Victor Valley High School

Job Titles Held:

  • Retail Store Manager
  • Area Supervisor
  • Co Manager
  • Assistant Manager


  • High School Diploma

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