, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Experienced Store Manager offering proven history of success in retail store management. Well-versed in all areas of operations, including promotional planning, financial administration and inventory management. Organized and analytical problem-solver skilled in resolving challenges to meet business demands.
Skills
Lead A Team
Driving Results
Merchandising
Strong multi-tasking
Decision-making skill
Scheduling knowledge
Stock management
Relationship building
Effective leader
Staff training/development
Coaching and mentoring
Service Management
Strong Communication
Organization Skills
Retail Management Experience
Business Development
Work History
Retail Store Manager, 11/2011 to Current Pure Hockey – Plano, TX,
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Trained team members in successful strategies to meet operational and sales targets.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Optimized store displays and appearance via strategic merchandising.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Addressed and resolved strategy issues to support sales management and guide business direction.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Promoted business strategy by implementing improvements based on guest feedback.
Reduced shrinkage From -3% loss down to -.51% loss by closely monitoring inventory and security procedures.
Area Supervisor, 08/2007 to 11/2011 Biolife – Tampa, FL,
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Determined performance benchmarks and completed ongoing evaluation of employee work.
Planned sequence of operations and established schedule.
Tracked hours and inventory usage, and prepared associated reports.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Marked-down clearance items and relocated merchandise to proper store areas.
Recruited, managed and motivated 50-member retail team to give every guest positive and memorable experiences
Co Manager, 03/2005 to 08/2007 Price Chopper – Gardner, MA,
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Approved regular payroll submissions for employees.
Established and updated work schedules to account for changing staff levels and expected workloads.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Accomplished multiple tasks within established timeframes.
Managed over 50 customer calls per day and increased sales everyday by 10% over plan.
Assistant Manager, 01/1997 to 03/2005 Familylinks – Pittsburgh, PA,
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Planned team-building exercises to increase employee performance and job satisfaction.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Exceeded sales goals by 20% + per week and accomplished business objectives by inspiring staff and promoting target products.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Education
High School Diploma: , Expected in 06/1994 Victor Valley High School - Victorville, CA GPA:
Accomplishments
Lead My Store to be Top Sales Performance in the District +12.7% to Plan
Top Fragrance Performance in the District +5.1% to sales
Top Loyalty Performance in the District +68.3% to Trans.
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