Manage multiple retail store departments with well-coordinated strategies, industry expertise and exceptional leadership talents. Focused on expanding offerings, increasing customers and boosting revenue with proactive approaches. Specialize in retail products. Detailed professional striving to maintain high standard of customer service and morale. Expertise in scheduling, marketing in-store promotions and merchandising. Talented at resolving personnel conflicts and addressing customer issues. Multi-talented Manager with 6 years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.
Skills
Customer service focus
Highly motivated
Safety mindset
Quality assurance mindset
Friendly and outgoing
Merchandising ability
Problem solving strength
Quality assurance
Reporting familiarity
Store operations oversight
Employee supervision and motivation
Store opening and closing procedures
Retail inventory management
Accurate cash handling
MS Office proficient
Risk management
Reliable
Staff training and development
Root cause analysis
Team-oriented
Employee training
Outstanding communication skills
Sales professional
Shift checklists
Experience
Retail Store Manager, 03/2014 to 12/2020 Pure Hockey – Rockville, MD,
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Created engaging merchandise presentations to motivate impulse purchases.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
Organized and updated schedules to optimize coverage for expected customer demands.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Oversaw daily functions, including inventory management, display merchandising and purchasing operations.
Improved profitability by executing daily, weekly, and monthly floor plan changes.
Enhanced sales by implementing merchandising and promotional improvements.
Oversaw disciplinary actions.
Managed 27 employees.
Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
Wrote and submitted reports.
Positively impacted product relevance through careful distribution, merchandising and display techniques.
Contributed to merchandising ideas at team sales meetings to increase sales.
Displayed merchandise for upcoming sales in visually appealing way.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Used Point of Sale register system to complete transactions.
Directed and supervised staff performance.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Established membership loyalty implementing rewards program to drive client retention.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Managed special store projects to improve store-wide processes and operations.
Opened and closed store few times per week by balancing cash drawers, preparing daily deposits.
Reviewed register count and bank deposits for proper amounts of currency.
Interviewed and hired team members which demonstrated dedication and added value to team.
Assigned employees to specific duties to best meet needs of store.
Organized new stock for floor placement.
Assisted in store opening by setting up office space, computers and cash registers.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Oversaw sales and marketing operations while developing strategic partnerships.
Supported long-term business strategies, generating guest relations feedback for process improvements.
Managed daily operations, including purchasing, inventory control, merchandising and product distribution.
Grew revenue by improving sales and service strategies.
Created weekly schedules for employees.
Counted and balanced registers.
Recognized for exceptional shift performance.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Negotiated and worked with local vendors to keep costs low and build community relations.
Gas Station Manager, 04/2014 to 10/2020 Stk Steakhouse – Scottsdale, AZ,
Reviewed employee performance every quarter and delivered constructive feedback to improve weaknesses.
Met with each associate to establish realistic monthly sales goals.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Recruited, hired and trained employees for marketing and sales department.
Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Mitigated risk by ensuring regulatory compliance for required licensing.
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Automated office operations, managed client correspondence and tracked records.
Assessed, optimized and elevated operations to target current and expected demands.
Cross-trained in every store role to maximize operational knowledge.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Restaurant Manager, 04/2012 to 02/2014 York Lagoon Ltd – City, STATE,
Worked closely with chef and cooks to determine menu plans for special events or occasions.
Estimated potential worker issues to produce detailed resource documentation.
Developed and maintained exceptional customer service standards.
Optimized profits by controlling food, beverage and labor costs daily.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Managed accounts payable, accounts receivable and payroll.
Initiated negotiations regarding vendor contracts and kept updated records of contracts.
Conducted daily pre-shift and weekly departmental meetings to promote better organization and productivity.
Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
Efficiently resolved problems or concerns to satisfaction of all involved parties.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Updated computer systems with new pricing and daily food specials.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Collaborated with Executive Chef to analyze and approve all food and beverage selections.
Mentored front of house personnel on company policies customer service techniques and professional communication.
Championed 100% guest satisfaction by providing excellent dining experience.
Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
Built revenue by delivering innovative catering services, leading region in catering sales.
Assigned tasks and oversaw employees to maintain compliance with food safety procedures and quality control guidelines.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Scheduled and directed staff in daily work assignments to maximize productivity.
Education and Training
MBA: Sales And Marketing Education, Expected in 03/1997 Madras University - Salem, India, GPA:
Bachelor of Science: Chemistry, Expected in 03/1997 Mahathma Gandhi University - Kerala, India, GPA:
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