retail store manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals. Customer-oriented Store Manager offering over 26 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.26 Reliable Store Manager with 26 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.

  • Reporting and Documentation
  • Goal Setting
  • Retail Operations
  • Sales Leadership
  • Profit and Loss Management
  • Merchandise Strategizing
  • Loss Prevention
  • Complaint Resolution
  • Store Opening and Closing
  • Shift Scheduling
  • Hiring and Training
  • Coaching and Mentoring
  • Stockroom Management
  • Retail Employee Training
  • Problem-Solving
  • Performance Monitoring
  • Decision Making
  • Staff Scheduling
  • Operations Oversight
  • Management Team Building
  • Customer Service Management
  • Staff Development
  • Team Leadership
  • Performance Assessment
  • Sales Promotion
  • Sales Tracking
  • Business Leadership
  • Hiring and Onboarding
  • Focus and Follow-Through
  • Budget Control
  • Employee Motivation
  • Performance Evaluation and Monitoring
  • Training Management
  • Recruitment and Hiring
Retail Store Manager, 04/2020 to Current
Duluth Trading CompanyWarwick, RI,
  • Built and maintained strong working relationships with team members.
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Supervised cash drawer balances and deposits of store receipts.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Organized new stock for floor placement.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
  • Executed merchandising strategies to support store sales growth.
  • Increased store sales by cross-selling complementary items.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Prepared employee performance appraisals, providing actionable feedback.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Boosted company sales by developing and implementing strategic marketing approaches.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Prepared annual budget by scheduling expenditures, analyzing variances and initiating corrective actions.
Retail Market Manager, 08/2010 to 05/2017
Acosta, Inc.Springfield, IL,
  • Developed overall store strategies and tactics to achieve sales and service and operational performance goals.
  • Maintained aesthetically pleasing displays for entire store to showcase products in appealing way.
  • Set department standards for customer service, employee relations and overall profitability.
  • Conducted interviews, made hiring decisions matching appropriate skill level to job and evaluated team member performance.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Completed promotional and merit increase recommendations for employees based on performance.
  • Opened and closed store by counting cash drawers and making daily bank deposits.
Store Manager, 07/1997 to 08/2010
Hot Topic, Inc.Shawnee, OK,
  • Trained and mentored associates to teach daily tasks and procedures.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Updated and maintained store signage and displays.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Established store tactics and strategies to achieve operational performance and sales goals.
Education and Training
GED: , Expected in 05/1984 to Desoto County High School - Arcadia, FL

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Resume Overview

School Attended

  • Desoto County High School

Job Titles Held:

  • Retail Store Manager
  • Retail Market Manager
  • Store Manager


  • GED

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