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Retail Store Manager Resume Example

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RETAIL STORE MANAGER
Summary

Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Looking to use my skills and experience in an environment that will influence my company's growth as well as personal and professional growth.

Highlights
  • Microsoft Word, Excel and PowerPoint.
  • Great oral and written skills.
  • Sales professional

  • Retail inventory management
  • Team-oriented
  • Recruiting and interviewing
Accomplishments
  • Developed highly effective sales training strategies as Sales Manager of a 7-person team while at Ameritel Retail.
  • Developed and implemented new loss prevention methods which resulted in a 15% reduction in shrinkage rates while at GoWireless.
  • Promoted to Store Manager after 5 months in the Assistant Manager position while at Wireless Vision.

Experience
Retail Store Manager, 04/2015 to 07/2015GoWireless, Verizon Wireless Premium Retailer - Atlanta , GA
  • Created a work environment of individual accountability and the pursue of excellence and all that we did.
  • Managed and coached a staff of 3 employees by teaching them what the expectations of the job where and then showing them what right looks like.
  • Responsible for creating and executing action plans and holding staff accountable for results Ensure all company communications are disseminated to store staff Responsible for Bank deposits and change orders.
Retail Store Manager, 07/2014 to 03/2015Ameritel Retail, T-Mobile Cell Phone Sales/Service - Lithonia, GA
  • Created a work environment of individual accountability and the pursue of excellence and all that we did.
  • Managed and coached a staff of 8 employees by teaching them what the expectations of the job where and then showing them what right looks like.
  • Increased sales every month steadily with our highest revenue month coming in October 2014 Increased accessories sales by an average of 60% month over month from July to December 2014 Voted as MVP for third quarter by my peers and my District Manager Assist with managing outside sales & marketing activities as needed Ensure all company communications are disseminated to store staff.
Assistant Store Manager/ Store Manager, 02/2013 to 06/2014Wireless Vision, T-Mobile Cell Phone Sales/Service - Lithonia, GA
  • Responsible for leadership and management of a retail store location.
  • Drive standards of excellence and maintain established processes to ensure outstanding customer service.
  • Recruitment, retention and constant development of the sales team and the Associate Manager Lead the sales team to success and motivate the group to learn, grow, and build exciting careers.
  • Ensure that all company policies are followed as well as any market specific objectives.
  • Assist with managing outside sales & marketing activities as needed.
  • Ensure all company communications are disseminated to store staff.
Assistant Store Manager, 09/2009 to 05/2012MetroPCS - Tucker, GA
  • Lead team members to ensure store meets quota on a monthly basis.
  • Recruit, interview, hire, and train qualified sales associates based on the day-to-day needs of the business.
  • Satisfy coverage requirements by preparing, delivering, and implementing staffing schedules in a timely manner that meet business traffic needs and to budget.
  • Ensure that all opening and closing procedures are followed.
  • Ensure the integrity of inventory and cash in the store environment at all times.
  • Complete sales tracking and related reports.
  • Ensure store is clean, all equipment is properly maintained and in good working order, and that selling systems and supplies are appropriately stocked and provisioned.
  • Manage all customer-related activities to ensure a high level of customer service in the store environment.
  • Implement new store programs and be proactive in creating new sales initiatives.
  • Ensure that all company policies are followed as well as any market specific objectives.
  • Assist with managing outside sales & marketing activities as needed.
  • Ensure all company communications are disseminated to store staff.
Assistant Branch Manager II, 02/2008 to 01/2009SunTrust Bank - Atlanta, GA
  • Assisted in and supported all aspects of branch management.
  • Drove branch sales results through direction, leadership and execution of desired behaviors and activities by branch staff and contributed through individual sales and relationship management.
  • Provided on-going coaching to other branch team members to ensure consistent delivery of superior client service; compliance with all operational procedures and risk management policies and effective execution of the Branch Operating Model.
  • Acted as 'manager on duty' in Branch Manager's absence.
  • Supervised a staff of six employees that reported directly to me, responsible for reporting weekly sales as well as driving the weekly sales meetings.
  • Handled all business related functions of the branch (opening & servicing business accounts, creating new business opportunities).
  • Responsible for the operational integrity of the office, responsible for scheduling and the local branch budget.
  • Directed clinics to help develop employees on the sale side, set and assigned individual sales goals according to the branch goals.
Customer Service Officer, 11/2007 to 02/2008RBC Centura Bank - Doraville, GA
  • Managed and supervised a staff of five employees.
  • Handled all customer complains, ran morning meetings, set sales goals according to branch goals.
  • Responsible for the operational integrity of the branch.
  • Coached, mentored, and trained employees in the proper banking procedures.
  • Responsible for cash procedures at the store.
  • Ensured compliance with all banking regulations.
Financial Service Representative I, 04/2004 to 11/2007SunTrust Bank - Atlanta, GA
  • Provided superior client service experience while assisting in and supporting all aspects of service and sales-related activities in the branch.
  • Developed new and strengthen/expand existing personal and business client relationships through daily client relationship management, providing financial solutions that met clients' needs and goals, penetrating all product and service lines.
  • Provided financial solutions that met clients' needs and objectives using sales activities to include conducting consultative conversations, online charts, teleconsulting and making referrals when appropriate.
  • Supported the efforts and goals of the branch team through personal sales of a wide variety of SunTrust Bank's products and services and use of referrals, as appropriate, across Lines of Business.
  • Provided service excellence; performed client maintenance requests, problem resolution and sales functions.
  • Lead sales campaigns within the branch, and acted as an expert resource.
  • Trained and mentored new teammates and performed Teller functions as required.
  • Ensured compliance with internal controls, operational procedures and risk management policies.
Education
High School Diploma:05/25/2002Tucker High School - Tucker, GA, United States of AmericaGPA: GPA: 4.0

College Preparatory Degree GPA: 4.0

Computer Science Business AdministrationGeorgia State University - Atlanta, GA, United States of AmericaGPA: GPA: 3.2

Computer Science Business Administration GPA: 3.2 Attended for 2 years but have not completed my four year degree yet.

Languages
Bilingual (English/Spanish).
Skills

banking, budget, charts, closing, coach, coaching, oral, client, clients, customer service, delivery, direction, driving, English, financial, inventory, leadership, managing, marketing, market, meetings, mentor, Excel, office, PowerPoint, Microsoft Word, organizational skills, outside sales, policies, problem resolution, processes, quick learner, Recruitment, relationship management, reporting, Retail, risk management, selling, Sales, scheduling, Spanish, staffing, teaching, Phone, written skills

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Resume Overview

Companies Worked For:

  • GoWireless, Verizon Wireless Premium Retailer
  • Ameritel Retail, T-Mobile Cell Phone Sales/Service
  • Wireless Vision, T-Mobile Cell Phone Sales/Service
  • MetroPCS
  • SunTrust Bank
  • RBC Centura Bank

School Attended

  • Tucker High School
  • Georgia State University

Job Titles Held:

  • Retail Store Manager
  • Assistant Store Manager/ Store Manager
  • Assistant Store Manager
  • Assistant Branch Manager II
  • Customer Service Officer
  • Financial Service Representative I

Degrees

  • High School Diploma : 05/25/2002
    Computer Science Business Administration

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