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Retail Store Manager Resume Example

Resume Score: 80%

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RETAIL STORE MANAGER
Professional Summary

Highly motivated manager with extensive customer service and sales experience. Skillful in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by effectively handling customer requests, needs and problems. Well-versed in all areas of operations, including promotional planning, financial administration and inventory management. Organized and analytical problem-solver skilled in resolving challenges to meet business demands.

Skills
  • Inventory management
  • Employee scheduling
  • Store Management and Store Merchandising
  • Sales Training, Staff Management, Delegation
  • QuickBooks Pro Desktop and Point of Sale System
  • 3d Cart Ecommerce Hosting
  • Recordkeeping, Bookkeeping
  • Exceptional Customer Service
  • Cash register operations and Credit card processing
  • Order Fulfillment and Shipment Processing
  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Medical Billing and Coding
  • Insurance Verification
  • Customer Relations
  • Sales and marketing
  • Business operations
  • Team management
Work History
Retail Store Manager, 01/2014 to 05/2020
Fluid Industries LLC – Bohemia, NY
  • Trained new employees on proper protocols and customer service standards.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Generated repeat business by developing and maintaining strong team of employees devoted to customer service.
  • Resolved customer service issues promptly.
  • Examined merchandise to verify correct pricing and attractive displays.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Completed routine store inventories.
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
  • Submitted orders for new inventory.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Verified accuracy of daily cashier batches by checking all receipts, checks and cash.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Maintained and processed invoices, deposits and money logs.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Counted cash in register drawer at beginning and end of shift.
  • Prepared and submitted end-of-shift reports using Quickbooks POS Desktop.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Responded to customer requests for products, services and company information.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Held monthly staff meetings to discuss product turn over, sales promotions, and customer retention ideas.
  • Provided in-house training to new employees concerning daily operations and job responsibilities.
Bookkeeper, 01/2014 to 05/2020
Fluid Industries LLC – Bohemia, NY
  • Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Tracked business revenue and costs with Quickbooks Pro Desktop, diligently reconciling accounts to maintain high accuracy.
  • Accurately calculated deductions and processed payroll for 4 employees.
  • Tracked expenses and income for business while organizing and maintaining bank statements.
  • Complied with all established policies and performed bank reconciliations, accounts payable/receivable, invoicing, billing, collections, balance records, vendor payments and profit and loss statements.
  • Processed tax payments
  • Held monthly staff meetings to discuss product turn over, sales promotions, and customer retention ideas.
  • Provided in-house training to new employees concerning daily operations and job responsibilities.
Medical Office Manager, 03/2004 to 01/2014
Ivan Kalina MD FAAP – Rocky Point, NY
  • Worked with customers to develop payment plans and bring accounts current.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Maintained current accounts through aged revenue reporting.
  • Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information.
  • Reviewed patient records, identified medical codes and created invoices for billing purposes.
  • Posted payments and collections on regular basis.
  • Analyzed medical records to satisfy insurance company mandates.
  • Filed and updated patient information and medical records.
  • Used Medisoft to input information into computerized patient record system.
  • Verified proper ICD-9 coding on claims.
  • Submitted electronic and paper claims to insurance companies including Medicaid to collect medical payments.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Kept waiting room neat and organized at all times.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
Associate of Science: Accounting, 10/2010
University of Phoenix - Tempe, AZ
AccountingBriarcliffe College - Bethpage, NY
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Fluid Industries LLC
  • Ivan Kalina MD FAAP

School Attended

  • University of Phoenix
  • Briarcliffe College

Job Titles Held:

  • Retail Store Manager
  • Bookkeeper
  • Medical Office Manager

Degrees

  • Associate of Science : Accounting , 10/2010
    Accounting

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