Retail Store Manager Resume Example Fluid Industries LLC

RETAIL STORE MANAGER

Professional Summary

Highly motivated manager with extensive customer service and sales experience. Skillful in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by effectively handling customer requests, needs and problems. Well-versed in all areas of operations, including promotional planning, financial administration and inventory management. Organized and analytical problem-solver skilled in resolving challenges to meet business demands.

Skills

Inventory management
Employee scheduling
Store Management and Store Merchandising
Sales Training, Staff Management, Delegation
QuickBooks Pro Desktop and Point of Sale System
3d Cart Ecommerce Hosting
Recordkeeping, Bookkeeping
Exceptional Customer Service
Cash register operations and Credit card processing

Order Fulfillment and Shipment Processing
Inbound and Outbound Calling
Appointment Scheduling
Medical Billing and Coding
Insurance Verification
Customer Relations
Sales and marketing
Business operations
Team management

Work History

Retail Store Manager, 01/2014 to 05/2020
Fluid Industries LLC – Bohemia, NY

Trained new employees on proper protocols and customer service standards.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Generated repeat business by developing and maintaining strong team of employees devoted to customer service.
Resolved customer service issues promptly.
Examined merchandise to verify correct pricing and attractive displays.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Completed routine store inventories.
Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
Submitted orders for new inventory.
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Verified accuracy of daily cashier batches by checking all receipts, checks and cash.
Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
Maintained and processed invoices, deposits and money logs.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Reviewed and resolved differences between accounting information and cash drawer.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Counted cash in register drawer at beginning and end of shift.
Prepared and submitted end-of-shift reports using Quickbooks POS Desktop.
Checked prices for customers and processed items sold by scanning barcodes.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Responded to customer requests for products, services and company information.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Held monthly staff meetings to discuss product turn over, sales promotions, and customer retention ideas.
Provided in-house training to new employees concerning daily operations and job responsibilities.

Bookkeeper, 01/2014 to 05/2020
Fluid Industries LLC – Bohemia, NY

Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
Established QuickBooks accounting system to reflect accurate financial records.
Tracked business revenue and costs with Quickbooks Pro Desktop, diligently reconciling accounts to maintain high accuracy.
Accurately calculated deductions and processed payroll for 4 employees.
Tracked expenses and income for business while organizing and maintaining bank statements.
Complied with all established policies and performed bank reconciliations, accounts payable/receivable, invoicing, billing, collections, balance records, vendor payments and profit and loss statements.
Processed tax payments
Held monthly staff meetings to discuss product turn over, sales promotions, and customer retention ideas.
Provided in-house training to new employees concerning daily operations and job responsibilities.

Medical Office Manager, 03/2004 to 01/2014
Ivan Kalina MD FAAP – Rocky Point, NY

Worked with customers to develop payment plans and bring accounts current.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Reviewed patient diagnosis codes to verify accuracy and completeness.
Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
Maintained current accounts through aged revenue reporting.
Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information.
Reviewed patient records, identified medical codes and created invoices for billing purposes.
Posted payments and collections on regular basis.
Analyzed medical records to satisfy insurance company mandates.
Filed and updated patient information and medical records.
Used Medisoft to input information into computerized patient record system.
Verified proper ICD-9 coding on claims.
Submitted electronic and paper claims to insurance companies including Medicaid to collect medical payments.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Organized paperwork such as charts and reports for office and patient needs.
Obtained payments from patients and scanned identification and insurance cards.
Kept waiting room neat and organized at all times.
Responded to correspondence from insurance companies to verify patient's coverage.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Sanitized, restocked and organized exam rooms and medical equipment.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Called and faxed pharmacies to submit prescriptions and refills.
Checked patient data including insurance, demographic and health history to keep information current.
Coordinated patient scheduling, check-in, check-out and payments for billing.

Education

Associate of Science: Accounting, 10/2010
University of Phoenix - Tempe, AZ

AccountingBriarcliffe College - Bethpage, NY

Resume Overview

Companies Worked For:

Fluid Industries LLC
Ivan Kalina MD FAAP

School Attended

University of Phoenix
Briarcliffe College

Job Titles Held:

Retail Store Manager
Bookkeeper
Medical Office Manager

Degrees

Associate of Science : Accounting , 10/2010
Accounting

Retail Store Manager Resume Example

Resume Score: 80%

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