retail store manager resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

  • Received multiple awards for increasing sales. Including 2 trips to France.
  • Assignment Delegation
  • Employee Motivation and Team Leadership
  • Business Leadership
  • Budget Control
  • Customer Service Management
  • Recruitment and Hiring
  • Sales Promotion
  • Performance Assessment
  • Training and coaching associates
  • Staff Scheduling, timekeeping and payroll
  • Records Organization and Management
  • Goal Setting
  • Multitasking and Prioritization
  • POS Terminal Operations
  • Special Promotions Planning
Work History
Retail Store Manager, 11/2016 to 09/2021
StarbucksBelleville, NJ,
  • Same as previous L'Occitane Store Manager. Worked twice
Serving Manager, 05/2014 to 10/2016
StarbucksBergenfield, NJ,
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Led team of servers to consistently meet customer service and sales targets.
  • Checked establishment, service stands and aisle area cleanliness before welcoming guests.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.

Retail Store Manager, 10/2011 to 04/2014
Von MaurMoline, IL,
  • Trained team members in successful strategies to meet operational and sales targets.
  • Examined merchandise to verify correct pricing and attractive displays.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Answered questions about store policies and addressed customer concerns.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Completed routine store inventories.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Cosmetic Counter Manager, 11/2002 to 10/2011
Macy'sCity, STATE,
  • Recruited, trained and supported cosmetic counter team members, emphasizing company policies, product knowledge and departmental goals across staff.
  • Offered make-up tips and popular tutorials in alignment with latest trends.
  • Delivered product demonstrations and sample applications, raising exposure of key brands.
  • Introduced initiatives and sales strategies to exceed goals.
  • Gathered and analyzed sales and performance data to set and strategize on departmental goals.
  • Planned and prepared for special events, adjusting employee schedules and inventory to achieve smooth, efficient department operations.
  • Greeted and assisted customers within minutes of approaching cosmetic counter.
  • Ranked among top sales performers
  • Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
  • Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
  • Protected store assets and inventory via loss prevention procedures.
  • Returned change and currency and processed debit and credit card payments
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Trained newly hired sales team in upselling techniques.
  • Recruited, managed and motivated retail team to give every guest positive and memorable experiences.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
High School Diploma: , Expected in to Baraboo Senior High Schol - Baraboo, WI,

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Resume Overview

School Attended

  • Baraboo Senior High Schol

Job Titles Held:

  • Retail Store Manager
  • Serving Manager
  • Retail Store Manager
  • Cosmetic Counter Manager


  • High School Diploma

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