Retail Store Manager Assistant General Manager resume example with 19+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

  • Budgeting
  • Accurate Money Handling
  • Team Leadership
  • Scheduling
  • Stock Management
  • Quality Assurance
  • Point Of Sale Systems
  • Sales Training
  • Store Management
Work History
Retail Store Manager/Assistant General Manager, 01/2015 to 05/2021
Department Of Administrative Services, State Of OhioNorthfield, OH,
  • Current position, oversight of total venue operations in dual location with sales combined $5.5 million.
  • Organized and administered special events, training while driving sales through service.
  • Create and maintain ongoing relationships with partners and vendors to drive business to venue.
  • Current position, assisted and coached to drive combined sales 878.8k over PY (2019 vs 2018) by introducing best practices from other locations and working with GM and KM to reduce Cogs and Labor.
  • Previous position, oversight of $1.3 million retail store business in one of fastest growing vacation destinations.
  • Oversight of IMC Margaritaville visual merchandise standards.
  • Plan prototype standards and implement in all US locations.
  • Coach and develop all new and existing managers on steps of service, merchandising, markdowns and ordering.
  • Cross trained restaurant managers and managers in training and staff to promote retail division for guests.
  • Produced directives for all US locations for merchandise flow, clearance strategies, mail orders to produce consistent results across company.
  • Plan and conduct quarterly inventory in home locations with results consistently below 1% shrink.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Liaised with General Manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
Customer Service Manager, 01/2012 to 01/2015
H&MValencia, CA,
  • Oversight of store's customer service programs, driving BBB philosophy/protocols of providing excellence in service with quality product selection and competitive, valued pricing.
  • Plan, coordinate, and facilitate product knowledge classes for store sales personnel.
  • Provide direction/training for specialty areas such as bridal and seasonal promotions.
  • Oversight of BBB Registry program for Knoxville location.
  • Manage 15 consultants to create "well-rounded registries" with extensive product selection, resulting in increased loyalty consumer base and satisfied registrants.
  • Supervise special bridal and college events ranging from bridal fairs, completion events, and special projects in coordination with University of Tennessee.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.
Visual Manager, 01/2002 to 01/2012
Macy's IncCity, STATE,
  • Managed 3 stores during tenure with store volumes ranged between 7million to 25million.
  • Responsible for signing and maintaining store prototype and total store presentation.
  • Suggested and implemented new concepts and protocols resulting in increased sales in various department and vendors.
  • New concepts/protocols implemented district-wide to promote increased sales.
  • Partnered with Sales Managers, Merchandise Managers and Store Managers on floor moves, new product settings, and iconic branding.
  • Hosted and participated in numerous company-wide prototypes, renovations, and visits.
  • Provided storewide training and other "Iconic" courses for associates and managers to keep them updated on pertinent changes.
  • Consistently promoted Macy's "MAGIC" philosophy in store and working with management/staff to improve sales.
  • Managed special events for store, including Shop for a Cause, Partners in Time, Believe Campaign, and area specific events.
  • Developed and fostered corporate and not-for-profit partnerships in area to drive business outreach.
  • Managed analytical reports to identify and track sales activities and customer trends.
  • Coordinated with merchandising department to support release and product allocation dates.
  • Utilized Power point to create company floor plans, maintaining consistent visual standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Marked-down clearance items and relocated merchandise to proper store areas.
High School Degree: , Expected in 05/1993
Olympic Heights Community High School - Boca Raton, FL
Willing to relocate: Anywhere
Additional Information
  • Willing to relocate: Anywhere, Authorized to work in the US for any employer
  • Branch: , US Coast Guard Rank: Fireman August 1994 to April 1997

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Resume Overview

School Attended

  • Olympic Heights Community High School

Job Titles Held:

  • Retail Store Manager/Assistant General Manager
  • Customer Service Manager
  • Visual Manager


  • High School Degree

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