Results-oriented professional with a diverse background in management and client satisfaction. Proven ability to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory control management. Dedicated, well organized, highly communicative and detail-oriented.
Led established store that will annualize $5.5M in revenue while responsible for staff of 60+ associates. Managed all aspects of retail store operations, including purchasing functions, staff development, maximizing profit, and Inventory control. Oversaw daily operations such as banking, employee payroll, monthly budgeting, hiring, scheduling, and product shipments.
Prepared, staffed, opened, and led store that will annualize $6M in revenue while responsible for staff of 25+ associates. Completed all facets of retail store management, includingcreating client relations, staff development, maximizing profit, and Inventory control. Oversaw daily operations such as banking, employee payroll, monthly budgeting, hiring, scheduling, and product shipments.
Focus pertained to creating and maintaining long term relationships with employees and management at 40+ retail locations to increase revenue and brand advocacy. Regular travel to orchestrate presentations with audiences of up to 45+ individuals and educate employees on products. Analyze sales trends, performance development, and implement new strategies for team.
Regularly met revenue, protection, and average ticket targets while ensuring myself and associates are up to date on all new products, warranties, and promotions. Kept clear lines of communication between clientele, myself, and third-party companies. Resolved department-based complaints and concerns while keeping teamwork and good morale top priority.
Maintained an average GPA of 4.0 during my college career while also being an active member of National Society of Collegiate Scholars
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