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Retail Store Manager Resume Example

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RETAIL STORE MANAGER
Summary

Seasoned Retail Store Manager bringing demonstrated background of accomplishment in retail store management. Knowledgeable about every facet of operations, including marketing, financial leadership and loss prevention. Excellent organizational, problem-solving and decision-making abilities focused on cost-effective, profitable business operations.

Skills
  • Merchandising
  • Reporting familiarity
  • Customer service focus
  • Quality assurance mindset
  • Friendly and outgoing
  • Highly motivated
  • Customer retention
  • Employee development
  • Schedule management
  • Supervision and training
  • Performance improvements
Experience
AT&TJuly 2017 to CurrentRetail Store Manager
Pittsburgh, PA
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Oversaw daily functions, including inventory management, display merchandising and purchasing operations.
  • Reviewed register count and bank deposits for proper amounts of currency.
  • Oversaw sales and marketing operations while developing strategic partnerships.
  • Supported long-term business strategies, generating guest relations feedback for process improvements.
  • Organized new stock for floor placement.
  • Counted and balanced registers.
  • Directed and supervised staff performance.
  • Evaluated employee performance.
  • Used Point of Sale register system to complete transactions.
  • Oversaw disciplinary actions.
  • Managed 7 employees.
  • Coached and mentored 7 employees by offering constructive feedback and taking interest in long-term career growth.
AT&TApril 2017 to July 2017Assistant Store Manager
Pittsburgh, PA
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Mentored team on effective upselling and cross-selling techniques.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
AT&TMay 2016 to April 2017Retail Sales Associate
Pittsburgh, PA
  • Helped customers by answering questions and locating merchandise.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Prepared products for promotional sampling during in-store demonstrations.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Fostered customer retention by assessing and meeting product needs.
  • Drove sales by effectively upselling and cross-selling products to maximize profitability.
  • Generated brand awareness and positive product impressions to increase sales.
  • Adhered to all company initiatives and achieved established goals for each.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
Mondi USAApril 2015 to May 2016Tuber Operator
Wellsburg, WV
  • Responsible for achieving product requirements.
  • Monitored production operations for compliance with specifications and promptly reported defects.
  • Collected samples during production and tested randomly to determine in-process product quality.
  • Recommended and executed quality improvements for production and product quality.
  • Drove daily production activities with effective communication and leadership.
  • Met aggressive production and safety goals while minimizing equipment downtime.
  • Implemented performance, quality and efficiency measures to achieve aggressive production goals.
Education and Training
Eastern Gateway Comunnity CollegeAssociate of Arts: Business ManagementSteubenville, OH
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Resume Overview

Companies Worked For:

  • AT&T
  • Mondi USA

School Attended

  • Eastern Gateway Comunnity College

Job Titles Held:

  • Retail Store Manager
  • Assistant Store Manager
  • Retail Sales Associate
  • Tuber Operator

Degrees

  • Associate of Arts : Business Management

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