Retail Store Manager Resume Example
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RETAIL STORE MANAGER
Highlights
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Accomplishments
- Bravo Award recipient for helping to launch new staffing and scheduling system in the district.
- Brought two under performing stores from the red well into the black.
- A Certified Coffee Master Helped launch new labor, inventory, and register systems.
- Increased sales over 20% in both stores Developed four Baristas into Shift supervisors.
- Developed two ASM candidates.
- Achieved a 99% our of 100 on the companies Quality Asurance and Safety Audit (previously stores were in the 60s and 70s Reduced Store Turnover from 40-50% to 10-20% Trained and developed a staff that maintained a store even when I was not there DM Coverage while DM was on vacation, or out of town.
- Skills Used Business Sense,Training, developing, coaching, Customer service, Problem solving, leading, communication, Lead Cast Member The Disney Store - West Nyack, NY - September 2006 to March 2011 Responsibilities Lead the team, provide manager assistance if the Manager or ASM were not there or available.
- Setup new retail displays, maintain the merchandise to keep it full and neat at all times.
- Provide a legendary guest experience to each guest.
- Accomplishments Helped the store achieve sales goals, provided leadership and help on many stage sets, Skills Used Visual Presentation, Leadership, Customer Service, G-Force Team Leader (General Store Manager) Robot Galaxy - New York, NY - June 2006 to January 2009 Responsibilities Day to day store operation including staffing, training & development, driving sales and creating a compelling customer experience.
- Composed and developed company wide training program used for new associates and development of the company.
- Developed definitions for crew ladder rankings Developed and implemented new in store birthday program for Toy's R' Us Stores.
- Open and develop new "store-in-store" concept within Toys R' Us Times Square Accomplishments: Met all given goals including sales, conversion, and marketing concept.
- Assistant Manager The Lego Store - West Nyack, NY - January 2008 to October 2008 Responsibilities Day to day store operations incuding, customer service, ordering recieving, stocking, staffing, developing, and daily cleaning.
- Accomplishments Worked the store through a remodel Trained ASM/Shift Supervisors and manager for another new store.
- Helped open a new store in Paramus Skills Used Customer Service, Organization, Training, developing Customer Service Manager Target - West Nyack, NY - June 2003 to June 2006 Responsibilities Drive a team to deliver a great guest experience through training, example, coaching and development.
- Talk to guests and find ways to solve their problems.
- Create a schedule to meet business needs.
- Set up new displays and display product.
- Work with other managers and vendors Coach and develop team members to achieve customer service excellence Maintain equipment used to assist customers such as PDAs, PDTs, and Price scanners Accomplishments Multiple customer service award Increased customer satisfaction to 95% from 60%.
Experience
Retail Store Manager
March 2016 to February 2017Zappos.Com, Inc. － New York , NY
March 2016 to February 2017Zappos.Com, Inc. － New York , NY
- manage the daily operations of the retail store, responsible for achieving profitable sales results and promoting superior customer service, supervise staff and make decisions and recommendations on hiring, training, salary administration, performance management, development, and employee relations, work on the selling floor and ensure the security of associates, merchandise, and store assets, analyze sales and gross profit and set goals for Assistants and Department Leads accordingly, review monthly departmental expense reports and approved budgets, work with central management to develop seasonal action plans and discuss merchandise mix, average inventory levels, and model stocks to improve sales performance.
- Achievements: Took store projected to make 1.5 million to over 2.5 million in under 6 months and on track to 3 million.
- Number 4 store YTD in company while open 3 months less.
Education
Business Managment Music Education, 2008University of Phoenix － City, StateBusiness Managment Music Education
Certified Professional Food Manager
January 2015 to January 2020
Met all the professional requirements for certification in the food service safety and sanitation. Examp 2611
Recognized by Conference For Food Protection
Certificate # 1838583 : 2003Nyack College － City, State
Certifications
Retail Management (10+ years), Human Resources (10+ years), microsoft office (10+ years), Music
Instruction (10+ years), Operations Management (10+ years), Operational Excellence (10+ years), Electrical
(10+ years)
Skills
advertising, artist, billing, budgets, budget, Coach, coaching, conversion, customer relations, customer satisfaction, Customer Service, direct mail, employee relations, expense reports, financials, financial, Financial Management, forecasting, gross profit, hiring, Human Resources, Instruction, inventory levels, inventory, Director, People Management, managing, marketing, marketing collateral, materials, microsoft office, Operations Management, payroll, peak, performance management, processes, profit and loss, promotional material, recieving, Recruitment, Relationship Management, retail, Retail Management, safety, selling, sales, scheduling, social media platform, staffing, Store Manager, teaching
Additional Information
- AWARDS Starbucks Bravo! Award November 2013 REcognizing Initiative, Resourcefulness and Action in Service, Sales and Savings For playing a major role within the district to provide support for all of us.
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Resume Overview
School Attended
- University of Phoenix
- Nyack College
Job Titles Held:
- Retail Store Manager
Degrees
- Business Managment Music Education , 2008
Certified Professional Food Manager January 2015 to January 2020 Met all the professional requirements for certification in the food service safety and sanitation. Examp 2611 Recognized by Conference For Food Protection Certificate # 1838583 : 2003
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