retail store manager resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Trustworthy bilingual employee with solid experience in customer service and staff supervision. Reputation for displaying professionalism and high levels of integrity. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Dedicated to motivating higher sales through incentives and positive reinforcement. I am able to meet deadlines in a timely manner in a fast-paced environment.

  • Administrative Management
  • Goal Setting
  • Quality Assurance
  • Staff Scheduling
  • Assignment Delegation
  • Recruitment and Hiring
  • Performance Assessment
  • Sales Promotion
  • Inventory Tracking and Management
  • Sales Coaching
  • Payroll Administration and Timekeeping
  • T-Mobile's Winners Circle 2017 & 2018
  • T-Mobile's Top Sales Performance
Work History
05/2020 to Current
Retail Store Manager Petsmart Highlands Ranch, CO,
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed store organization, maintenance and purchasing functions.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Assessed sales reports to identify and enhance sales performance.
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Provided cold calling to generate business and consumer accounts.
  • Completed customer callbacks to maintain a great customer experience.
01/2018 to 05/2020
Assistant Store Manager J&P Cycles Louisville, KY,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained and accepted inventory shipments.
09/2015 to 01/2018
Sales Representative Voya Financial Inc. Work@Home, OH,
  • Helped customers complete purchases and locate items.
  • Retained excellent client satisfaction ratings through outstanding service.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
  • Assisted customers by answering questions and fulfilling requests.
  • Issued receipts and processed refunds, credits or exchanges.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
12/2012 to 01/2014
Cashier Sprouts Farmers Market Raleigh, NC,
  • Restocked and organized merchandise.
  • Maintained current knowledge of pre-check and cashiering procedures.
  • Packing ready orders and distributing to customers.
  • Provided customers with information on specials and discount deals.
  • Resolved customer complaints independently or with aid of supervisor.
  • Made change and issued receipts to customers for each transaction.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Set up new sales displays.
Expected in to to
Associate of Science:
Eastfield College - Mesquite, TX
Expected in 05/2014 to to
High School Diploma:
Skyline High School - Dallas, TX
Native or Bilingual
Native or Bilingual

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Resume Overview

School Attended

  • Eastfield College
  • Skyline High School

Job Titles Held:

  • Retail Store Manager
  • Assistant Store Manager
  • Sales Representative
  • Cashier


  • Associate of Science
  • High School Diploma

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