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Retail Store Manager Resume Example

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RETAIL STORE MANAGER
Summary

Excellent organizational, problem-solving and decision-making abilities focused on cost-effective, profitable business operations. Detailed professional striving to maintain high standard of customer service and morale. Expertise in scheduling, marketing in-store promotions and merchandising. Talented at resolving personnel conflicts and addressing customer issues. Seasoned retail management professional with career history built on strong interpersonal, planning and problem-solving abilities. Driven leader and program manager with key abilities in marketing, merchandising and sales planning. Seeking a store management position with growth-oriented company.

Skills
  • Merchandising
  • Quality assurance
  • Highly motivated
  • Customer service focus
  • Problem solving strength
  • Schedule management
  • Employee development
  • Recruiting and Hiring
Experience
Retail Store Manager, Dollar General, February 2020-June 2020Brighton, TN
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Oversaw daily functions, including inventory management, display merchandising and purchasing operations.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Negotiated and worked with local vendors to keep costs low and build community relations.
  • Assigned all employees to specific duties to best meet needs of store.
  • Organized new stock for floor placement.
  • Interviewed and hired team members which demonstrated dedication and added value to team.
  • Managed daily operations including purchasing, inventory control, merchandising and product distribution.
  • Displayed merchandise for upcoming sales in visually appealing way.
  • Counted and balanced registers.
  • Prepared and submitted nightly bank deposits.
  • Created weekly schedules for employees.
  • Reviewed register count and bank deposits for proper amounts of currency.
  • Directed and supervised staff performance.
Assistant Store Manager, Dollar General, February 2018-June 2020Brighton, TN
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Mentored team on effective upselling and cross-selling techniques.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Maintained organized store, responded to customer complaints and answered questions quickly.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
Freight Team Member, JoAnn Frabic, June 2014-September 2017St Louis, MO
  • Managed organization and product flow through stockroom areas, designating areas for various inventory types to optimize ease and economy of transportation.
  • Assisted with unloading incoming deliveries and loading outgoing shipments manually and with use of dollies and carts.
  • Received freight shipments at loading dock and ground-level bays, guiding truck drivers to doorways, installing ramps and providing dollies when necessary.
  • Reviewed labeling and stocking of on-shelf inventory to verify correct pricing and content information displayed to customers.
  • Cashier & worked cut counter when necessary.
  • Set planograms
  • Set sale ads once per week
  • Customer service
Cashier, Casey's General Store, April 2014-May 2015Baldwin, IL
  • Helped customers find specific products, answered questions and offered advice.
  • Resolved issues with cash registers, card scanners and printers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Education and Training
High School DiplomaArgenta-Oreana High, , Argenta, ILJune 1973
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Resume Overview

Companies Worked For:

  • Dollar General
  • JoAnn Frabic
  • Casey's General Store

School Attended

  • Argenta-Oreana High

Job Titles Held:

  • Retail Store Manager
  • Assistant Store Manager
  • Freight Team Member
  • Cashier

Degrees

  • High School Diploma

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