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Retail Store Manager Resume Example

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RETAIL STORE MANAGER
Professional Summary

Coordinate diverse retail department functions by leveraging organized approaches, industry knowledge and hands-on leadership skills. Dedicated to product diversification, customer acquisition and revenue development. Solid history with Creative Food products. Well-versed in all areas of operations, including promotional planning, visual merchandising and inventory management.

Work History
Snax Campbellfield - Retail Store ManagerMelbourne, VIC02/2017 - 12/2019
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions
  • Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Increased profits 4.5% through effective sales training and troubleshooting profit loss areas
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
  • Introduced new staff training and engagement programs to reduce labor costs by 12%
  • Kept orderly and accurate accounting records by monitoring sales documentation
  • Submitted orders for new inventory
  • Reduced shrinkage 5.65% by closely monitoring inventory and security procedures
Snax Campbellfield - Head BaristaMelbourne, VIC02/2017 - 12/2019
  • Maintained supply levels in counter and customer areas to meet typical demands
  • Prepared more than 200 batches of coffee per shift, monitoring levels to avoid empty machines during peak shop hours
  • Maintained Coffee grinder, roasting machine,juice machine, equipment and performed minor repairs to keep coffee machines functioning properly
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales by more than 25%
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Developed product and solution positioning, messaging by prospective buyer role and methods to overcome competitive objections
  • Developed and maintained expense budget while applying Smart Waste Management to continually decrease expenses
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
  • Cultivated and nurtured relationships with customers in strategic vertical markets to support ongoing definition of differentiated product value
Brooks Brothers Australia - Retail Sales AssociateMlebourne, VIC02/2016 - 06/2017
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
  • Logged reports, expenses, receipts and sales documents into digital database
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Shade Nepal Pty Ltd - Junior AccountantKathmandu, Nepal03/2013 - 12/2015
  • Maintained full Accounting and Taxation compliance for Small and Medium business
  • Prepared journal entries and entered into system using [Software]
  • Generated and submitted invoices based upon established accounts receivable schedules and terms
  • Helped clients navigate interactions with tax authorities and legal concerns related to financial matters
  • Checked employee expense reports and submitted for signatures
  • Reconciled month end totals to ensure timely and accurate reporting of financial information
  • Reviewed financial documents to verify accounting data and mathematical accuracy
  • Assisted with preparation of monthly financial statements
  • Prepared and filed tax returns for about 12 clients using tax software
Accomplishments
  • Improved efficiency of weekly paperwork, saving 10-15 hours per week
  • Promoted to Store Manager in only 6 months
  • Uncovered and eliminated security issues, reducing shrinkage
  • Reduced labor costs 12% by revamping schedule
  • Managed more than 120 customers during demanding sales events in an effective and gracious manner
  • Named “Employee of the year"2017" and "2019"
  • Managed and led a team of 38 Retail Sales Associates
  • Created strategies to develop and expand existing customer sales, which resulted in a more than 25% increase in monthly sales
  • Resolved product issue through consumer testing
Hobbies

Love Playing Soccer

Passionate about music

Did community teaching for kids in Melbourne for more than 2 years

Love to explore new places

Skills
  • Team leadership
  • Point of Sale systems
  • Strong multi-tasking
  • Scheduling knowledge
  • Accurate money handling
  • Stock management
  • Quality assurance
  • Inventory control
  • Merchandising
  • Coaching and mentoring
  • Employee scheduling
  • Employee reviews
  • Staff training/development
  • Business development
  • Conflict resolution
  • Budget development
  • Effective leader
Education
12/2019Federation UniversityMelbourneBachelor of Commerce: Commerce And Accounting
Expected in 11/2020Australian Design CollegeHobartDiploma of Business: Customer Service Management
04/2012Institute Of Chartered Accountant Of IndiaNew DelhiCommon Proficiency Test: Professional Accounting
Certifications
  • Food Handling
  • Barista Certificate
  • First aid training
  • RSA
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Resume Overview

Companies Worked For:

  • Snax Campbellfield
  • Brooks Brothers Australia
  • Shade Nepal Pty Ltd

School Attended

  • Federation University
  • Australian Design College
  • Institute Of Chartered Accountant Of India

Job Titles Held:

  • Retail Store Manager
  • Head Barista
  • Retail Sales Associate
  • Junior Accountant

Degrees

  • Bachelor of Commerce : Commerce And Accounting
    Diploma of Business : Customer Service Management
    Common Proficiency Test : Professional Accounting

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