Retail Store Manager Resume Example
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RETAIL STORE MANAGER
Professional Summary
Coordinate diverse retail department functions by leveraging organized approaches, industry knowledge and hands-on leadership skills. Dedicated to product diversification, customer acquisition and revenue development. Solid history with Creative Food products. Well-versed in all areas of operations, including promotional planning, visual merchandising and inventory management.
Work History
T-Roc - Retail Store ManagerIndian Trail , NC02/2017 - 12/2019
- Coordinated weekly conferences with store associates to communicate sales and customer service goals
- Managed all aspects of store operations, including organization, maintenance and purchasing functions
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Increased profits 4.5% through effective sales training and troubleshooting profit loss areas
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
- Introduced new staff training and engagement programs to reduce labor costs by 12%
- Kept orderly and accurate accounting records by monitoring sales documentation
- Submitted orders for new inventory
- Reduced shrinkage 5.65% by closely monitoring inventory and security procedures
Bluestone Lane - Head BaristaArmonk , NY02/2017 - 12/2019
- Maintained supply levels in counter and customer areas to meet typical demands
- Prepared more than 200 batches of coffee per shift, monitoring levels to avoid empty machines during peak shop hours
- Maintained Coffee grinder, roasting machine,juice machine, equipment and performed minor repairs to keep coffee machines functioning properly
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales by more than 25%
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Recommended products based on solid understanding of individual customer needs and preferences
- Developed product and solution positioning, messaging by prospective buyer role and methods to overcome competitive objections
- Developed and maintained expense budget while applying Smart Waste Management to continually decrease expenses
- Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
- Cultivated and nurtured relationships with customers in strategic vertical markets to support ongoing definition of differentiated product value
Pawn King - Retail Sales AssociateRock Island , IL02/2016 - 06/2017
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
- Logged reports, expenses, receipts and sales documents into digital database
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Bootbarn, Inc. - Junior AccountantTexarkana , TX03/2013 - 12/2015
- Maintained full Accounting and Taxation compliance for Small and Medium business
- Prepared journal entries and entered into system using [Software]
- Generated and submitted invoices based upon established accounts receivable schedules and terms
- Helped clients navigate interactions with tax authorities and legal concerns related to financial matters
- Checked employee expense reports and submitted for signatures
- Reconciled month end totals to ensure timely and accurate reporting of financial information
- Reviewed financial documents to verify accounting data and mathematical accuracy
- Assisted with preparation of monthly financial statements
- Prepared and filed tax returns for about 12 clients using tax software
Accomplishments
- Improved efficiency of weekly paperwork, saving 10-15 hours per week
- Promoted to Store Manager in only 6 months
- Uncovered and eliminated security issues, reducing shrinkage
- Reduced labor costs 12% by revamping schedule
- Managed more than 120 customers during demanding sales events in an effective and gracious manner
- Named “Employee of the year"2017" and "2019"
- Managed and led a team of 38 Retail Sales Associates
- Created strategies to develop and expand existing customer sales, which resulted in a more than 25% increase in monthly sales
- Resolved product issue through consumer testing
Hobbies
Love Playing Soccer
Passionate about music
Did community teaching for kids in Melbourne for more than 2 years
Love to explore new places
Skills
- Team leadership
- Point of Sale systems
- Strong multi-tasking
- Scheduling knowledge
- Accurate money handling
- Stock management
- Quality assurance
- Inventory control
- Merchandising
- Coaching and mentoring
- Employee scheduling
- Employee reviews
- Staff training/development
- Business development
- Conflict resolution
- Budget development
- Effective leader
Education
12/2019Federation UniversityCityBachelor of Commerce: Commerce And Accounting
Expected in 11/2020Australian Design CollegeCityDiploma of Business: Customer Service Management
04/2012Institute Of Chartered Accountant Of IndiaCityCommon Proficiency Test: Professional Accounting
Certifications
- Food Handling
- Barista Certificate
- First aid training
- RSA
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Resume Overview
School Attended
- Federation University
- Australian Design College
- Institute Of Chartered Accountant Of India
Job Titles Held:
- Retail Store Manager
- Head Barista
- Retail Sales Associate
- Junior Accountant
Degrees
- Bachelor of Commerce : Commerce And Accounting
Diploma of Business : Customer Service Management
Common Proficiency Test : Professional Accounting
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