retail store manager resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Enterprising Store Manager, successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

  • Scheduling
  • Team Leadership
  • Budgeting
  • Staff Management
  • Sales Training
  • Point of Sale Systems
  • Accurate Money Handling
  • Store Management
  • Strong multi-tasking
  • Documentation expertise
  • Merchandising
  • Meticulously detail-oriented
  • Stock management
  • Scheduling knowledge
  • Quality assurance
  • Dependable and reliable
  • Decision-making skill
  • Budget development
  • Delegation
  • Inventory management
  • Staff training/development
  • Employee reviews
  • Relationship building
  • Business Development
  • Employee scheduling
  • Recruitment
  • Coaching and mentoring
Work History
Retail Store Manager, 08/2019 to Current
ComcastMiddleburg, FL,
  • Managed store organization, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Resolved customer service issues promptly.
  • Optimized store displays and appearance via strategic merchandising.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Performed nightly store and team performance audits.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Answered questions about store policies and addressed customer concerns.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Helped customers locate appropriate store locations of Protocol Menswear products, answered questions about products, and provided solutions for various issues.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Promoted business strategy by implementing improvements based on guest feedback.
  • Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Generated spreadsheets detailing sales information.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Completed routine store inventories.
  • Examined merchandise to verify correct pricing and attractive displays.
  • Improved sales process and tracking with implementation of new point of sale (POS) system.
  • Addressed and resolved strategy issues to support sales management and guide business direction.
  • Helped in developing a new POS system and website along with creating a website.
Retail Sales Associate, 11/2016 to 01/2022
Burton SnowboardsBurlington, VT,
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Issued receipts and processed refunds, credits or exchanges.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Folded and arranged merchandise in attractive displays to drive sales.
Bakery Sales Associate, 04/2015 to 05/2021
Weis Markets, Inc.Reading, PA,
  • Maintained current knowledge of menu items, ingredients and special order products for sale in bakery.
  • Offered every customer exceptional service and learned regular customers' preferences.
  • Developed and maintained specific knowledge of donuts, cakes, muffins, pies, cookies and other bakery items to communicate with and assist customers in selection of product.
  • Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
  • Lifted cases and pushed or pulled heavy tray carts when restocking and preparing inventory.
  • Changed register tapes, replaced employee supplies and washed windows and display cases.
  • Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
  • Maintained accurate records of production, shrink, sales and inventory to support profits and revenue.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
  • Maintained safe food handling standards at all times.
  • Marketed bakery products to customers and provided information on ingredients.
  • Educated customers about quality of baked goods to inspire continued support of brand and company mission.
  • Mixed dough, scaled breads and cakes, fried doughnuts and performed baking duties.
  • Stocked and faced bakery cases with daily offerings.
  • Discussed cake design options, available flavors and specific event needs.
  • Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Wrapped, boxed and weighed bakery department products.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Prioritized helping customers over completing other routine tasks in store.
  • Managed efficient cash register operations.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Listened to customer needs and desires to identify and recommend optimal products.
High School Diploma: , Expected in 05/2019 to Victor J. Andrew High School - Tinley Park, IL,
Associate of Science: Biology, Expected in 05/2021 to Moraine Valley Community College - Palos Hills, IL
Bachelor of Biology With A Minor in Chemistry: Biology, Expected in 05/2023 to Governors State University - Park Forest, IL

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Resume Overview

School Attended

  • Victor J. Andrew High School
  • Moraine Valley Community College
  • Governors State University

Job Titles Held:

  • Retail Store Manager
  • Retail Sales Associate
  • Bakery Sales Associate


  • High School Diploma
  • Associate of Science
  • Bachelor of Biology With A Minor in Chemistry

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