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Retail Store Manager Resume Example

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C
RETAIL STORE MANAGER
Summary

Intelligent and enterprising General Manager with 6 years of experience in Sneaker culture. Growth-minded strategist and implementer of key operational improvements through corporate objective triage and situational support. Expert problem-solver and planner with demonstrated business leadership and development skills.

Skills
  • Merchandising
  • Quality assurance mindset
  • Reporting familiarity
  • Merchandising ability
  • Schedule management
Experience
Retail Store Manager
Phoenix , AZFootlocker Inc /Dec 2017 to Current
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Planned and executed in-store promotional events to increase customer engagement and sales revenues.
  • Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Oversaw daily functions, including inventory management, display merchandising and purchasing operations.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Monitored security issues and kept shrinkage low.
  • Positively impacted product relevance through careful distribution, merchandising and display techniques.
  • Oversaw disciplinary actions.
  • Verified merchandise pricing to achieve revenue and profitability goals, reduce shrink and forecast sales.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Ensured register count and bank deposits contained proper amounts of currency.
Retail Assistant Manager
Scottsdale, AZFootlocker /Jun 2016 to Dec 2017
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Positively impacted product relevance through careful distribution, merchandising and display techniques.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Cultivated long-term business strategies by generating customer feedback for process improvements.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Retail Sales Associate
Scottsdale, AZFootlocker/Dec 2013 to Jun 2016
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Generated brand awareness and positive product impressions to increase sales.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Helped customers by answering questions and locating merchandise.
  • Prepared products for promotional sampling during in-store demonstrations.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
Education and Training
High School DiplomaCentral High School May 2013Phoenix , AZ
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Resume Overview

Companies Worked For:

  • Footlocker Inc
  • Footlocker

School Attended

  • Central High School

Job Titles Held:

  • Retail Store Manager
  • Retail Assistant Manager
  • Retail Sales Associate

Degrees

  • High School Diploma

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