Intelligent and enterprising General Manager with 6 years of experience in Sneaker culture. Growth-minded strategist and implementer of key operational improvements through corporate objective triage and situational support. Expert problem-solver and planner with demonstrated business leadership and development skills.
Skills
Merchandising
Quality assurance mindset
Reporting familiarity
Merchandising ability
Schedule management
Experience
Retail Store Manager, 12/2017 to Current T-Roc – Leland, IL,
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Improved profitability by executing daily, weekly, and monthly floor plan changes.
Planned and executed in-store promotional events to increase customer engagement and sales revenues.
Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
Created engaging merchandise presentations to motivate impulse purchases.
Enhanced sales by implementing merchandising and promotional improvements.
Oversaw daily functions, including inventory management, display merchandising and purchasing operations.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Organized and updated schedules to optimize coverage for expected customer demands.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Monitored security issues and kept shrinkage low.
Positively impacted product relevance through careful distribution, merchandising and display techniques.
Oversaw disciplinary actions.
Verified merchandise pricing to achieve revenue and profitability goals, reduce shrink and forecast sales.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Ensured register count and bank deposits contained proper amounts of currency.
Retail Assistant Manager, 06/2016 to 12/2017 Samsonite – Folsom, CA,
Organized and updated schedules to optimize coverage for expected customer demands.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Positively impacted product relevance through careful distribution, merchandising and display techniques.
Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Enhanced sales by implementing merchandising and promotional improvements.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Cultivated long-term business strategies by generating customer feedback for process improvements.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Retail Sales Associate, 12/2013 to 06/2016 The Retail Outsource Group – Greendale, WI,
Bagged, wrapped and packaged purchases according to customer needs.
Maintained current store, product and promotional knowledge to drive consistent sales.
Generated brand awareness and positive product impressions to increase sales.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Processed payments and maintained accurate drawers to meet financial targets.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Helped customers by answering questions and locating merchandise.
Prepared products for promotional sampling during in-store demonstrations.
Followed all company policies, rules and procedures to promote company goals and maintain safety.
Managed cash register operations using POS system, including processing sales and returns.
Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
Built customer loyalty by engaging with and identifying product needs of customers.
Supported managers with organizing store and showcasing new items in eye-catching displays.
Education and Training
High School Diploma: , Expected in 05/2013 Central High School - Phoenix , AZ GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
