LiveCareer-Resume

retail store manager resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Experienced Store Manager offering proven history of success in retail store management. Well-versed in all areas of operations, including promotional planning, financial administration and inventory management. Organized and analytical problem-solver skilled in resolving challenges to meet business demands.

Skills
  • Point of Sale systems
  • Accurate money handling
  • Inventory Control
  • Merchandising
  • Stock management
  • Employee scheduling
  • Scheduling knowledge
  • Team Leadership
  • Coaching and mentoring
  • Staff training/development
  • Relationship building
  • Employee Reviews
  • Conflict resolution
  • Meticulously detail-oriented
  • Dependable and reliable
  • Strong multi-tasking
  • Decision-making skill
Work History
Retail Store Manager, 01/2015 - 10/2015
Savers Thrifts Stores Franklin Park, IL,
  • Submitted orders for new inventory.
  • Completed routine store inventories.
  • Performed nightly store and team performance audits.
  • Prepared materials for following shift.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Examined merchandise to verify correct pricing and attractive displays.
  • Optimized store displays and appearance via strategic merchandising.
  • Improved sales process and tracking with implementation of new point of sale (POS) system.
  • Generated spreadsheets detailing sales information.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Trained new employees on proper protocols and customer service standards.
  • Coordinated with day management regarding on-going issues.
  • Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
  • Resolved customer service issues promptly.
  • Answered questions about store policies and concerns to support positive customer experiences.
Assistant Store Manager, 01/2013 - 01/2015
Lumber Liquidators, Inc. Fairfield, NJ,
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
  • Rotated merchandise and displays to feature new products and promotions.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
  • Conducted store inventories once per quarter.
  • Monitored security and handled incidents calmly.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Supervised payroll corrections for accuracy and duplication.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Drafted employee work schedules to fill coverage gaps.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • On boarded new employees, including training, mentoring and new hire documentation.
  • Coached team on effective up-selling and cross-selling methods.
  • Trained and managed associates in customer service and sales techniques.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Key Holder Supervisor, 03/2012 - 01/2013
Gpm Investments Johnson City, TN,
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Returned change and currency and processed debit and credit card payments with 100% accuracy rate.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Met and exceeded up-sell goals by highlighting target merchandise with strategic promotional approaches.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Set and updated daily work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Recruited, managed and motivated 40-member retail team to give every guest positive and memorable experiences.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and customer service talents.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Educated customers on promotions to enhance sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Answered questions about store policies and concerns to support positive customer experiences.
Associate Cashier, 02/2011 - 03/2012
Charlotte Russe City, STATE,
  • Counted cash in register drawer at beginning and end of shift.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Worked closely with supervisor to solve problems and handle customer concerns.
  • Reviewed weekly sales circulars and monitored price changes.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Met and exceeded up sell goals by highlighting target merchandise with strategic promotional approaches.
  • Educated customers on promotions to enhance sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Checked prices for customers and processed items sold by scanning bar-codes.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
Education
High School Diploma: , Expected in 06/2010
-
Charter Oak High School - Covina, CA
GPA:
Status -
Associate of Arts: Business Administration, Economics, Liberal Arts, Expected in 12/2020
-
Bakersfield College - Bakersfield, CA
GPA:
Status -
Accomplishments
  • Supervised team of 40 staff members and more.
  • Promoted to Store Manager in three years within same company.

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Resume Overview

School Attended

  • Charter Oak High School
  • Bakersfield College

Job Titles Held:

  • Retail Store Manager
  • Assistant Store Manager
  • Key Holder Supervisor
  • Associate Cashier

Degrees

  • High School Diploma
  • Associate of Arts

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