LiveCareer-Resume

retail store manager resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Results-driven professional with 15+ years of experience and focus on performance. Comfortable leading and working with individuals from broad array of backgrounds and cultures. A dedicated individual who is looking for a new career path that’s hands on and detailed orientated.

Skills
    • Handling and sorting mail
    • Mailing restriction expertise
    • Sorting and labeling
    • Organization and Time management
    • Performance Assessment
    • Business Leadership
    • Decision Making
    • Staff Scheduling
    • Customer Service Management
    • Assignment Delegation
    • Team Leadership
Work History
Retail Store Manager, 07/2009 to Current
Tailored BrandsMetairie, LA,
    • Managed store organization, maintenance and purchasing functions.
    • Trained team members in successful strategies to meet operational and sales targets.
    • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
    • Submitted orders for new inventory.
    • Hired, trained and supervised retail team members bringing in $1.7 million in annual revenue.
    • Completed routine store inventories.
    • Established and optimized schedules to keep coverage and service in line with forecasted demands.
    • Submitted reports to senior management to aid in business decision-making and planning.
    • Improved sales process and tracking with implementation of new point of sale (POS) system.
    • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
    • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
    • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
    • Resolved customer service issues promptly.
    • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
    • Performed nightly store and team performance audits.
    • Maintained customer satisfaction with quick and professional handling of product returns.
    • Generated spreadsheets detailing sales information.
    • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Mail Room/Customer Service Associate, 01/2008 to 11/2010
Tailored BrandsMount Juliet, TN,
    • Maintained inventory of supplies to avoid shortages.
    • Demonstrated great customer service by answering employee questions regarding mailings and rates.
    • Used scales and charts to weigh packages or letters to determine postage needs.
    • Placed incoming or outgoing letters and packages into sacks or bins, adding identifying tags.
    • Unloaded and lifted mail containers and parcels to prepare for distribution to sortation stations.
    • Picked up P.O. box mail to sort and distribute to appropriate departments.
    • Sorted, opened and date stamped incoming and outgoing mail for Amgen Pharmaceuticals.
    • Loaded and unloaded packages to prepare for outbound and inbound distribution.
    • Utilized stamping machines and stencils to stamp, tag and label printed materials.
    • Weighed letters and packages and calculated costs based on classification, weight and destination.
    • Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
    • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
    • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
    • Operated postage meters, mail sealers and labeling machines.
Retail Store Manager, 07/2005 to 10/2008
J. Stephens ShoesCity, STATE,
    • Managed store organization, maintenance and purchasing functions.
    • Trained team members in successful strategies to meet operational and sales targets.
    • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
    • Submitted orders for new inventory.
    • Established and optimized schedules to keep coverage and service in line with forecasted demands.
    • Completed routine store inventories.
    • Submitted reports to senior management to aid in business decision-making and planning.
    • Examined merchandise to verify correct pricing and attractive displays.
    • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
    • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
    • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
    • Resolved customer service issues promptly.
    • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
    • Generated repeat business by developing and maintaining strong team of 8 employees devoted to customer service.
    • Answered questions about store policies and addressed customer concerns.
    • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Education
High School Diploma: , Expected in 12/2004 to Newbury Park High School - Newbury Park, CA
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Newbury Park High School

Job Titles Held:

  • Retail Store Manager
  • Mail Room/Customer Service Associate
  • Retail Store Manager

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: