Livecareer-Resume

Retail Store Manager Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Motivated, focused on increasing efficiency while reducing costs. Resourceful and forward-thinking with hard-working and dedicated mindset. Desire leadership position with growing company. Driven Retail Manager with more than 4 years of experience and successful background in resolving routine and unique issues to drive continued revenue growth and increase customer loyalty. Agile and adaptable team leader with stellar improvement history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Skills
  • Goal Setting
  • Employee Motivation
  • Verbal and Written Communication
  • Decision Making
  • Budget Control
  • Policy Development and Enforcement
  • Assignment Delegation
  • Human Resources Oversight
  • Quality Assurance
  • Sales Promotion
  • Administrative Management
  • Records Organization and Management
  • Program Optimization
  • Sales Tracking
  • Recruitment and Hiring
  • Training Management
  • Staff Scheduling
  • Customer Service Management
  • Business Leadership
  • Mathematical Calculation and Reasoning
  • Supplier Monitoring
  • Finance and Accounting Oversight
  • Team Leadership
  • Financial Statement Review
  • Originality and Creativity
  • Cost Reduction
  • Problem Anticipation and Resolution
  • Focus and Follow-Through
  • Department Oversight
  • Performance Assessment
  • Recycling and Conservation
  • Multitasking and Prioritization
  • Waste Management and Reduction
  • Information Security
  • Calendar Management
  • POS Terminal Operations
  • Content Workflow
  • Purchasing Leadership
  • Environmental Impact Management
  • Money Handling
  • Special Promotions Planning
  • Customer Relations
  • Deadline Management
  • Price Structuring
  • Process Development and Streamlining
  • Desktops, Laptops and Mobile Devices
  • Needs Assessment
  • Market and Competitor Research
  • Word Processing
  • Product Transportation
  • Advertising Campaign Development
  • Sales Coaching
  • Inventory Tracking and Management
  • Presentation Development and Delivery
  • Payroll Administration and Timekeeping
  • Credit Terms Determination
  • Database Maintenance
  • Data Analysis
  • Direct Sales
  • Layout Planning
  • Business Forecasting
  • Materials Planning and Logistics
Education
MATC Reedsburg Reedsburg, WI, Expected in 2012 : Medical Assistant - GPA :
Janesville Craig Highschool Janesville, Expected in 06/2003 High School Diploma : - GPA :
Work History
Fedex Cross Border - Retail Store Manager
Raynham, MA, 08/2020 - Current
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Promoted business strategy by implementing improvements based on guest feedback.
  • Resolved customer service issues promptly.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Supervised and effectively trained employees to decrease process lags and boost productivity.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Submitted orders for new inventory.
  • Examined merchandise to verify correct pricing and attractive displays.
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Optimized store displays and appearance via strategic merchandising.
  • Improved sales process and tracking with implementation of new point of sale (POS) system.
  • Addressed and resolved strategy issues to support sales management and guide business direction.
  • Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained new employees on proper protocols and customer service standards.
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
Fedex Cross Border - Retail Store Manager
Roseville, MN, 01/2017 - 08/2020
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Promoted business strategy by implementing improvements based on guest feedback.
  • Drafted invoices for completed work.
  • Streamlined processing of defective and clearance items to increase productivity.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Resolved customer service issues promptly.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Addressed and resolved strategy issues to support sales management and guide business direction.
  • Optimized store displays and appearance via strategic merchandising.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained new employees on proper protocols and customer service standards.
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
Peet's Coffee & Tea - Lead Machine Operator
Portland, OR, 07/2015 - 05/2018
  • Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems.
  • Set appropriate stops and guides to specified lengths as indicated by scale, rule or template.
  • Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
  • Operated [Type] equipment safely and efficiently with team of [Number] employees.
  • Maintained quality assurance and customer satisfaction objectives.
  • Monitored and evaluated teams, identifying and targeting opportunities for improvement.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

82Good

Resume Strength

  • Formatting
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • MATC Reedsburg
  • Janesville Craig Highschool
Job Titles Held:
  • Retail Store Manager
  • Retail Store Manager
  • Lead Machine Operator
Degrees
  • High School Diploma

Similar Resume

View All
Retail Store Manager
Retail Store Manager
Retail Store Manager