LiveCareer-Resume

retail store manager resume example with 7+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Customer-oriented Store Manager who is organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Flexible hard worker ready to learn and contribute to team success.

Accomplishments
  • Supervised team of 18 staff members.
  • Trained, coached and successfully motivated staff to meet and exceed Company Loyalty goals.
Skills
  • Records Organization and Management
  • Recruitment and Hiring
  • Customer Service Management
  • Sales Tracking
  • Staff Scheduling
  • Verbal and Written Communication
  • Cost Reduction
  • Policy Development and Enforcement
  • Employee Motivation
  • Budget Control
  • Payroll Administration and Timekeeping
  • Inventory Tracking and Management
  • Money Handling
  • POS Terminal Operations
  • Word Processing
Work History
11/2017 to Current Retail Store Manager Good Chem | Boston, MA,
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed store organization, maintenance and purchasing functions.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Examined merchandise to verify correct pricing and attractive displays.
  • Optimized store displays and appearance via strategic merchandising.
  • Resolved customer service issues promptly.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
03/2015 to 09/2016 Automotive Assembler Android Industries | Bowling Green, KY,
  • Recognized and reported defective material and equipment to shift supervisor.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Followed outlined specifications to implement assembly plans.
  • Kept work areas clean by removing trash and debris and organizing tools in preparation for next shift.
  • Safely operated hand and power tools to complete repetitive tasks.
  • Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
  • Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
02/2013 to 01/2015 Retail Keyholder Lively | Austin, TX,
  • Rearranged racks and shelving based on seasonal planograms.
  • Opened and closed store at proper times for reliable services.
  • Oversaw regular store cleaning of shelves, backrooms and racks.
  • Assisted store cashiers during peak sales times.
  • Performed category maintenance by rotating products according to company product rotation policy.
  • Balanced cash registers at end of shift and filled out necessary reports.
  • Mentored new sales associates to contribute to store's positive culture.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Education
Expected in to to No Degree | General Studies Gadsden State Community College, Gadsden, AL GPA:
Expected in 05/2006 to to High School Diploma | Lincoln High School, Lincoln, AL GPA:
  • Member of FCCLA
  • Member of HOSA
  • Member of FFA
  • Completed professional development in Certified Nursing.

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Resume Overview

School Attended

  • Gadsden State Community College
  • Lincoln High School

Job Titles Held:

  • Retail Store Manager
  • Automotive Assembler
  • Retail Keyholder

Degrees

  • No Degree
  • High School Diploma

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