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Retail Store Manager Resume Example

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RETAIL STORE MANAGER
Luis Cordova Cardona

Leading Manager with over 9 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance.

Skills
  • Customer retention
  • Supervision and training
  • Profit and loss accountability
  • Recruiting and hiring
  • Performance improvements
  • Employee development
  • Schedule management
  • Safety mindset
Experience
Prime Communications | Charlotte, NCRetail Store Manager07/2018 - Current
  • Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Oversaw daily functions, including inventory management, display merchandising and purchasing operations.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Directed and supervised staff performance.
  • Created weekly schedules for employees.
  • Managed special store projects to improve store-wide processes and operations.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Elite Wireless Inc. | Charlotte, NCRetail Store Manager12/2017 - 07/2018
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Promoted employee safety awareness resulting in zero injuries.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Facilitated month-end journal entries, account reconciliation and invoicing.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Oversaw daily functions, including inventory management, display merchandising and purchasing operations.
  • Organized and updated schedules to optimize coverage for expected customer demands.
Q Link Wireless | Bayamon, PRManager & Document Processor04/2017 - 12/2017
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Directed and supervised staff performance.
  • Managed daily operations, including purchasing, inventory control, merchandising and product distribution.
  • Recognized for exceptional shift performance.
  • Grew revenue by improving sales and service strategies.
Music Xpress Puerto RicoInventory Control Specialist01/2017 - 04/2017
  • Consulted with department supervisors and Crew teams to evaluate needs and discuss corrective actions for individual concerns.
  • Executed on-time and under-budget project management on complex issues for senior leadership.
  • Established best practices for warehouse slotting and mapping to ensure adherence to food safety regulations.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Alpha Tango Cross Functional Fitness | Canovanas, PRAccount Manager & Coach01/2016 - 04/2017
  • Managed and grew vital customer accounts, including contract review, production scheduling and customer engineering support.
  • Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
  • Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
  • Improved profitability by developing pipeline using multiple sales penetration strategies.
  • Coordinated with Owner and Trainers to plan, build, carry out and measure campaigns.
  • Strengthened branding initiatives by serving on multiple committees to maximize outreach.
  • Identified potential customers and evaluated market potential.
  • Established contracts, including pricing structures and service terms.
  • Ran CrossFit drills and fitness circuits to improve athletes' coordination and skills.
  • Showed athletes proper techniques to avoid injuries.
  • Communicated effectively with coaches and fellow athletes, including organizing meetings.
  • Designed and led CrossFit program to achieve Fitness.
Hermandad De Árbitros de Puerto Rico | San Juan, PRBasketball Referee05/2015 - 04/2017
  • Taught players and coaches correct game rules.
  • Officiated Child, Teen and Adult basketball games.
  • Refereed competitive seasonal basketball games, tournaments and yearly sporting events.
  • Travels to as many as 20 basketball games per season in 5 Different regions.
  • Called infractions and penalties according to league and basketball gameplay regulations.
  • Achieved consistent referrals as honest and fair basketball referee.
  • Alerted players, coaches and fellow officials to rule infractions and issued penalties.
  • Managed behavior of players, coaches and crowd to facilitate gameplay.
  • Executed high-pressure decisions, including awarding of points and imposition of penalties under time constraints.
Sports And Recreation Department | San Juan, PRSupervisor02/2012 - 12/2016
  • Complied with company policies, objectives and communication goals.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Created training manual for all employees to use as reference guide.
  • Developed position rotation to support continuous improvement and operator development.
  • Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field.
  • Provided ongoing training to address staff needs.
  • Coached and mentored multiple staff members through constructive feedback to develop long-term career goals.
  • Conducted evaluations and reviews for multiple employees.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
Victoria's Secret | San Juan, PRInventory Specialist09/2011 - 01/2012
  • Collaborated with management, sales and engineering to adjust plans and maintain targets.
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
  • Verified prices and computed totals to complete accurate invoices.
  • Met store customers on the floor and discussed needs.
  • Performed scheduled inventory counts and supply audits.
  • Controlled inventory to eliminate expenses and ensure optimal stock.
  • Protected store assets with effective loss prevention strategies.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
To Go Stores Inc. | Guaynabo, PRAssistant Store Manager07/2009 - 09/2011
  • Leveraged ERP software to coordinate and enhance inventory delivery.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Coached and developed store associates through formal and informal interactions.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
  • Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Education and Training
University of Puerto Rico - Carolina | Carolina, PRBBA in Health And Physical Education08/2016
Sistema Universitario Ana G Mendez - Universidad Metropolitana | Cupey, PRBachelor of Business Administration in Business Management10/2016
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Resume Overview

Companies Worked For:

  • Prime Communications
  • Elite Wireless Inc.
  • Q Link Wireless
  • Music Xpress Puerto Rico
  • Alpha Tango Cross Functional Fitness
  • Hermandad De Árbitros de Puerto Rico
  • Sports And Recreation Department
  • Victoria's Secret
  • To Go Stores Inc.

School Attended

  • University of Puerto Rico - Carolina
  • Sistema Universitario Ana G Mendez - Universidad Metropolitana

Job Titles Held:

  • Retail Store Manager
  • Manager & Document Processor
  • Inventory Control Specialist
  • Account Manager & Coach
  • Basketball Referee
  • Supervisor
  • Inventory Specialist
  • Assistant Store Manager

Degrees

  • BBA in Health And Physical Education
    Bachelor of Business Administration in Business Management

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