motivated sales professional with over 5 years of retail store management
experience, responsible for running store operations as well as training and
developing the sales staff, while providing a world class customer experience.
Strong ability to lead a team by coaching to change behaviors and increase
sales through effective execution of retail strategies.
Excellent customer service skills
Hourly shift management
Staff training and development
Retail Store Manager10/2008
to Current T-Mobile USA – Philadelphia,
running store operations for a retail cell phone store including scheduling,
merchandising, inventory, and hiring.
Developed a team
of high performing sales associates through constant coaching and
recognition to increase performance and achieve sales goals.
leadership by keeping things fun and encouraging enthusiasm and a positive
traffic conversion in current location from under 3% to over 5% in 4
driving new initiatives and training sales associates resulting in
increased year over year growth
open communication with the store team as well as neighboring store teams
to share best practices and successes.
the sales team to a high level of accountability for individual attainment
of goals, and their contribution to the stores results.
Retail Assistant Manager05/2007
to 10/2008 Citi Financial – Phoenix,
selling various financial loan products, as well as underwriting, up selling,
and closing loans.
for reaching specific collection goals, while providing excellent customer
for reviewing and filing of daily paperwork, and cash deposits
support for, and assisted in the development of the reps in the branch, through
Tracking and evaluation on specific performance goals.
Generated repeat business through exceptional customer service.
Retail Sales Associate11/2005
to 05/2007 T-Mobile USA – Phoenix,
various cellular phones, service plans and features to customers by right fitting them according to their needs
customers with technical problems, and questions while providing a world class customer experience
Consistently hit and exceeded sales goals by 20%.
for overseeing store operations and employee management when the manager was
not in the building
Bachelor of Arts: Computer Graphic Design1995Richard Stockton College of New Jersey-