retail store manager resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary
Highly motivated sales professional with over 5 years of retail store management experience, responsible for running store operations as well as training and developing the sales staff, while providing a world class customer experience. Strong ability to lead a team by coaching to change behaviors and increase sales through effective execution of retail strategies.
  • Excellent customer service skills
  • Hourly shift management
  • POS systems
  • Personnel development
  • Merchandising
  • Goal-oriented
  • Detail-oriented
  • Strategic thinker
  • Staff training and development
Work History
Retail Store Manager, 09/2008 - Current
Goodwill Seattle Bainbridge Island, WA,
  • Responsible for running store operations for a retail cell phone store including scheduling, merchandising, inventory, and hiring. 

  • Developed a team of high performing sales associates through constant coaching and recognition to increase performance and achieve sales goals. 
  •  Provided leadership by keeping things fun and encouraging enthusiasm and a positive mental attitude 
  •  Increased traffic conversion in current location from under 3% to over 5% in 4 months 
  •  Consistently driving new initiatives and training sales associates resulting in increased year over year growth 
  •  Maintained open communication with the store team as well as neighboring store teams to share best practices and successes. 
  • Held the sales team to a high level of accountability for individual attainment of goals, and their contribution to the stores results. 
Retail Assistant Manager, 04/2007 - 09/2008
Kendra Scott New Orleans Magazine St, LA,
  • Responsible for selling various financial loan products, as well as underwriting, up selling, and closing loans.
  • Responsible for reaching specific collection goals, while providing excellent customer service.
  • Responsible for reviewing and filing of daily paperwork, and cash deposits
  • Provided support for, and assisted in the development of the reps in the branch, through Tracking and evaluation on specific performance goals.
  • Generated repeat business through exceptional customer service.
Retail Sales Associate, 10/2005 - 04/2007
Dick's Sporting Goods Rochester Hills, MI,
  • Sold various cellular phones, service plans and features to customers by right fitting them according to their needs 
  • Assisted customers with technical problems, and questions while providing a world class customer experience
  • Consistently hit and exceeded sales goals by 20%.
  • Responsible for overseeing store operations and employee management when the manager was not in the building 
Bachelor of Arts: Computer Graphic Design, Expected in 1995
Richard Stockton College of New Jersey - Pomona, NJ
Status -

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Resume Overview

School Attended

  • Richard Stockton College of New Jersey

Job Titles Held:

  • Retail Store Manager
  • Retail Assistant Manager
  • Retail Sales Associate


  • Bachelor of Arts

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