Retail Store Manager Resume Example T Mobile USA

RETAIL STORE MANAGER

Professional Summary

Highly motivated sales professional with over 5 years of retail store management experience, responsible for running store operations as well as training and developing the sales staff, while providing a world class customer experience. Strong ability to lead a team by coaching to change behaviors and increase sales through effective execution of retail strategies.

Skills

Excellent customer service skills
Hourly shift management
POS systems
Personnel development
Merchandising

Goal-oriented
Detail-oriented
Strategic thinker
Staff training and development

Work History

Retail Store Manager10/2008 to Current
T-Mobile USA – Philadelphia, PA

Responsible for running store operations for a retail cell phone store including scheduling, merchandising, inventory, and hiring.
Developed a team of high performing sales associates through constant coaching and recognition to increase performance and achieve sales goals.
Provided leadership by keeping things fun and encouraging enthusiasm and a positive mental attitude
Increased traffic conversion in current location from under 3% to over 5% in 4 months
Consistently driving new initiatives and training sales associates resulting in increased year over year growth
Maintained open communication with the store team as well as neighboring store teams to share best practices and successes.
Held the sales team to a high level of accountability for individual attainment of goals, and their contribution to the stores results.

Retail Assistant Manager05/2007 to 10/2008
Citi Financial – Phoenix, AZ

Responsible for selling various financial loan products, as well as underwriting, up selling, and closing loans.
Responsible for reaching specific collection goals, while providing excellent customer service.
Responsible for reviewing and filing of daily paperwork, and cash deposits
Provided support for, and assisted in the development of the reps in the branch, through Tracking and evaluation on specific performance goals.
Generated repeat business through exceptional customer service.

Retail Sales Associate11/2005 to 05/2007
T-Mobile USA – Phoenix, AZ

Sold various cellular phones, service plans and features to customers by right fitting them according to their needs
Assisted customers with technical problems, and questions while providing a world class customer experience
Consistently hit and exceeded sales goals by 20%.
Responsible for overseeing store operations and employee management when the manager was not in the building

Education

Bachelor of Arts: Computer Graphic Design1995Richard Stockton College of New Jersey- Pomona, NJ

Resume Overview

Companies Worked For:

T-Mobile USA
Citi Financial

School Attended

Richard Stockton College of New Jersey

Job Titles Held:

Retail Store Manager
Retail Assistant Manager
Retail Sales Associate

Degrees

Bachelor of Arts : Computer Graphic Design 1995

Retail Store Manager Resume Example

Resume Score: 80%

Resume Overview

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