Retail Store Manager Resume Example
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RETAIL STORE MANAGER
Professional Summary
Driven Retail Associate and Manager with more than 27 years of experience and successful background in resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Skills
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Work History
Retail Store Manager, 10/2003 to Current
H&M – Canada , KY
H&M – Canada , KY
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained new employees on proper protocols and customer service standards.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Submitted orders for new inventory.
- Examined merchandise to verify correct pricing and attractive displays.
- Completed routine store inventories.
- Walked around facility frequently to check activities.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
Sales Associate, 09/2002 to 10/2003
Spruce Finance – Mill Valley , CA
Spruce Finance – Mill Valley , CA
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained organized, presentable merchandise to drive continuous sales.
- Processed product returns and assisted customers with other selections.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
Stockroom Manager, 08/1993 to 10/2002
Genuine Parts Company – Saugus , MA
Genuine Parts Company – Saugus , MA
- Removed all debris and packaging from boxes and separated for recycling or disposal.
- Acknowledged [Type] safety issues and contacted [Job title] regarding concerns and for quick resolution.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes and using [Software] to update system.
- Managed order availability by keeping detailed records of [Type] stock inventory in [Software].
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Checked packages and merchandise for damage and quickly notified vendors to request replacements.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Sales Associate, 09/2001 to 09/2002
Spruce Finance – Houston , TX
Spruce Finance – Houston , TX
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained organized, presentable merchandise to drive continuous sales.
- Processed product returns and assisted customers with other selections.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Education
General StudiesGarnet Valley High School - City, State
General StudiesWest Chester East High School - City, State
GED: 06/1981
State of Kentucky
State of Kentucky
Associate of Arts: Religion, 05/2016
Liberty University - City, State
Liberty University - City, State
Bachelor of Science: Religion: Christian Ministries, 05/2018
Liberty University - City, State
Liberty University - City, State
Affiliations
American Legion
AMVETS
Independent Order of Odd Fellows
Boy Scouts of America
Girl Scouts USA
Society of the 3rd Infantry Division
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Resume Overview
School Attended
- Garnet Valley High School
- West Chester East High School
- State of Kentucky
- Liberty University
Job Titles Held:
- Retail Store Manager
- Sales Associate
- Stockroom Manager
Degrees
- General Studies
General Studies
GED : 06/1981
Associate of Arts : Religion , 05/2016
Bachelor of Science : Religion: Christian Ministries , 05/2018
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