Efficient store associate skilled at connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items.
Skills
Relationship development
Organization
Customer service
Education and Training
Crescent View High SchoolFresno, CA, Expected in 03/2020 – –High School Diploma: - GPA:
Experience
Duluth Trading Company - Retail Store Associate Anchorage, AK, 09/2019 - 01/2020
Guided and supported [Number] staff members to consistently achieve team and personal goals.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Lowe's Companies, Inc. - Team Member Springfield, IL, 09/2018 - 12/2018
Answered questions about current promotions and resolved issues according to store policies.
Maintained accurate and attractive merchandise displays to maximize purchases [Number]%.
Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Stocked, replenished and organized inventory, completing tasks [Number]% faster than average associates.
Reduced store theft [Number]% by observing customers, identifying security risks and [Action].
Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
Fostered customer retention by assessing and meeting product needs.
Managed cash register operations using POS system, including processing sales and returns.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Kept tabs on competitors by analyzing successes and failures and evaluating impact on market.
Promoted brand through event marketing, demonstrations and sales.
Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
Help customers load purchased equipment when necessary.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Adhered to all company initiatives and achieved established goals for each.
Assisted in ringing up sales at registers and bagging merchandise.
Helped customers by answering questions and locating merchandise.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
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